Operations Manager
Jyrki Jaamaa Ships and Boats Trading LLC
Total years of experience :14 years, 0 Months
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
•Providing leadership for the effective management and operation at the company.
•Working collaboratively with the Managing Director in developing short and long term plans and goals.
•Plan and develop effective company services, programs and events that reflect the company's vision and strategic priorities while complying with relevant regulatory authorities and policies.
•Develop and implement effective internal budgets for all company operations and implements effective inventory and expenditure control for these areas.
•Hiring, deploying, coaching, developing and evaluating staff to ensure a strong, effective and efficient multi-disciplinary team with good morale.
•Ensuring adequate and appropriate day-to-day staffing to provide high quality services to yacht owners.
•Ensuring effective relationship maintained between staff and yacht owners responding in a timely & effective fashion to all complaints and issues.
•Negotiating contracts for company services & operations so as to maximize cost effectiveness and supplier quality.
•Meets or exceeds all budgetary targets, ensures appropriate escalation and mitigation of risks to these targets.
•Ensuring efficient and responsible use of staff and resources.
•Review, responds and acts, where necessary, on all reports of inspection authorities.
•Developing and implements an effective risk management and quality improvement program for the company operation, its facilities and services.
•Developing and maintain an accurate and effective information system.
•Representing the Company at the Boats Shows.
•Keeping up-to-date with best practices in the field
•Other duties
-meeting and liaising with clients to discuss and identify their advertising requirements;
-working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies;
-liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;
-negotiating with clients and agency staff about the details of campaigns;
-presenting creative work to clients for approval or modification;
-handling budgets, managing campaign costs and -invoicing clients;
-writing client reports;
-monitoring the effectiveness of campaigns;
-undertaking administration tasks;
1) Maintenance of guest information
2) Maintenance of information about local events
3) Compile occupancy statistics
4) Supervise group bookings
5) Assisting with serious complaints
•Answered, screened and directed inbound phone calls. \n•Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms. \n•Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and mailing. \n•Took verbal and written messages and transmitted them to exact person/destination. \n•Received and sorted email and electronic deliveries. \n•Maintained meeting diary - manually or electronically, as required. \n•Accepted letters and packages delivered to the front desk and distributed to appropriate staff. \n•Handled general requests for information and data. \n•Interacted well with the public. \n•Handled delicate situations, such as - customer requests, special needs and complaints. \n•Performed basic customer service functions. \n•Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures. \n•Maintained a neat, tidy and pleasant appearance of the reception area.
