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omar Elbzawy , Telesales & Sales Specialist

omar Elbzawy

Telesales & Sales Specialist·Multiple Organizations

Egypt

Bachelor's degree, areology

Work experience

Total years of experience: 7 years, 5 months

Telesales & Sales Specialist

January 2021 - Present

Multiple Organizations

Cairo, Egypt

January 2021 - Present

Execute 500+ high-volume cold calling campaigns monthly with 25%+ conversion rate, generating
qualified leads and sustained revenue growth
Master warm calling techniques to nurture and develop existing leads, resulting in strong client
relationships and repeat business
Present products and services persuasively to diverse audiences, skillfully handling objections and
closing complex sales deals
Consistently achieve and exceed monthly sales KPI targets by 30%+, receiving recognition for
outstanding performance
Maintain detailed records of customer interactions in CRM systems for seamless follow-up and
relationship management
Develop comprehensive understanding of client needs through active listening and strategic
questioning techniques
Company industry:
IT Services

telesales

October 2022 - August 2024

تداوي

Kafr El Sheikh, Egypt

October 2022 - August 2024

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Tele Sales Representative –Pharmaceuticals

January 2023 - January 2024

Pharmaceutical Company

Kafr El Sheikh, Egypt

January 2023 - January 2024

• Conducted professional sales calls with doctors and pharmacists to promote pharmaceutical products.
• Achieved and exceeded monthly sales targets through tele-sales channels.
• Managed the customer database and followed up on orders and complaints.
• Provided accurate product information and persuaded clients of product benefits.
Company industry:
Pharmaceutical Manufacturing

B2B Field Sales Representative

June 2022 - January 2023

–Pharmaceuticals Pharmaceutical Company

Cairo, Egypt

June 2022 - January 2023

• Conducted field visits to physicians, pharmacies, and medical centers to promote pharmaceutical products.
• Built and maintained strong professional relationships with doctors and pharmacy owners to secure product
listings.
• Achieved monthly B2B sales targets through face-to-face presentations and product detailing.
• Managed client database, followed up on orders and inquiries, and resolved complaints promptly.
• Presented accurate product information, clinical benefits, and competitive advantages to healthcare professionals.
Company industry:
Pharmaceutical Manufacturing

Medical Sales Representative (Pharmaceutical)

January 2022 - January 2023

Pharmaceutical Companies

Cairo, Egypt

January 2022 - January 2023

Conducted field visits to 200+ healthcare facilities including hospitals, clinics, and pharmacies across
Cairo region
Presented pharmaceutical products to doctors, healthcare professionals, and pharmacists with technical
expertise and professionalism
Built and maintained strong relationships with 150+ healthcare decision-makers, ensuring product
awareness and adoption
Achieved 35%+ sales target during assignment period through strategic account management and
product education
Collected market intelligence and provided feedback to management regarding competitor activities and
markettrends
Managed territory effectively with route optimization and scheduled client visits to maximize productive
time
Demonstrated comprehensive product knowledge during professional presentations and product
training sessions
Company industry:
Pharmaceutical Manufacturing

Pharmaceutical Sales Representative

January 2021 - January 2023

Multiple Organizations

Cairo, Egypt

January 2021 - January 2023

Execute 500+ high-volume cold calling campaigns monthly with 25%+ conversion rate, generating
qualified leads and sustained revenue growth
Master warm calling techniques to nurture and develop existing leads, resulting in strong client
relationships and repeat business
Present products and services persuasively to diverse audiences, skillfully handling objections and
closing complex sales deals
Consistently achieve and exceed monthly sales KPI targets by 30%+, receiving recognition for
outstanding performance
Maintain detailed records of customer interactions in CRM systems for seamless follow-up and
relationship management
Develop comprehensive understanding of client needs through active listening and strategic
questioning techniques
Company industry:
IT Services
Job role:
Sales

Customer Service & Reception Support

January 2021 - January 2023

Service Organizations

Cairo, Egypt

January 2021 - January 2023

Provide exceptional customer service handling diverse inquiries and complaints with professionalism
and tact
Manage guest interactions and reception activities with attention to detail and courtesy standards
Respond to customer inquiries via phone and in-person with comprehensive product/service knowledge
Maintain professional demeanor and hospitality standards while managing high-volume customer
interactions
Process appointment scheduling and client requests efficiently, ensuring accurate documentation and
follow-up
Create positive first impressions through professional communication and friendly customer relations
Company industry:
Other Healthcare Services

B2B Food Sales Representative

January 2019 - January 2022

Chipsy Food Industries

Kafr El Sheikh, Egypt

January 2019 - January 2022

• Managed and developed B2B client base in the assigned territory, achieving monthly sales targets.
• Presented Chipsy products to distributors, retail outlets, and supermarkets.
• Followed up on collections and implemented distribution and promotional plans.
• Built and maintained strong, sustainable commercial relationships with existing clients and acquired new ones.
• Submitted daily sales reports and analyzed territory performance.
Company industry:
FMCG

B2B& Retail Sales Representative

January 2019 - January 2022

Chipsy Food Industries (PepsiCo Egypt)

Cairo, Egypt

January 2019 - January 2022

• Managed and developed a B2B client portfolio across an assigned territory, consistently meeting monthly sales
quotas.
• Covered retail channels including supermarkets, grocery stores, cafés, and canteens — ensuring full product
availability and optimal shelf display.
• Pitched Chipsy products to distributors and retail accounts, closing deals and securing long-term supply
agreements.
• Executed promotional campaigns, trade marketing activities, and negotiated shelf space expansion with key
account owners.
• Acquired new accounts while maintaining strong relationships with existing clients to drive repeat business.
• Tracked collections, managed route plans, and submitted daily sales performance reports with territory analysis.
• Consistently ranked among top performers in the region for volume growth and new customer acquisition.
Company industry:
Food & Beverage Production

Education

kafr elsheikh university

September 2023

September 2023

Bachelor's degree, areology

Egypt

Hospitality & Reception

September 2023

September 2023

Bachelor's degree, Archaeology

Egypt

جامعه كفر الشيخ

May 2023

May 2023

Bachelor's degree, اثار

Egypt

Kafr El Sheikh University

January 2023

January 2023

Bachelor's degree, Archaeology

Egypt

Kafr El Sheikh University

January 2023

January 2023

Bachelor's degree, Archaeology Department

Egypt

Kafr El Sheikh University

January 2023

January 2023

Bachelor's degree, –Archaeology

Egypt

Faculty of Arts

January 2023

January 2023

Bachelor's degree, Archaeology

Egypt

Faculty of Arts

January 2023

January 2023

Bachelor's degree, –IslamicArchaeology

Egypt

جامعه كفر الشيخ

September 2022

September 2022

Bachelor's degree, الاثار

Egypt

Skills

Capability Assessment
Expert
Capability Assessment
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FOOD SERVICES
Intermediate
FOOD SERVICES
Intermediate
INVENTORY DISTRIBUTION
Intermediate
INVENTORY DISTRIBUTION
Intermediate
PROMOTIONAL STRATEGIES
Intermediate
PROMOTIONAL STRATEGIES
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
Communication and collaboration, problem-solving, and time management
Intermediate
Communication and collaboration, problem-solving, and time management
Intermediate
ELECTRICAL WIRING
Intermediate
ELECTRICAL WIRING
Intermediate
PHARMACEUTICALS
Intermediate
PHARMACEUTICALS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
TRANSPORTATION PLANNING
Intermediate
TRANSPORTATION PLANNING
Intermediate
COLD CALLING
Intermediate
COLD CALLING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PHARMACEUTICAL SALES
Intermediate
PHARMACEUTICAL SALES
Intermediate
SALES
Intermediate
SALES
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Sales Representatives
Intermediate
Sales Representatives
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
IDENTIFYING LEADS
Intermediate
IDENTIFYING LEADS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DISPUTE RESOLUTION
Intermediate
DISPUTE RESOLUTION
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
CLOSING SALES
Intermediate
CLOSING SALES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
HVAC
Intermediate
HVAC
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SALES PROSPECTING
Intermediate
SALES PROSPECTING
Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Military Service Completed
Training in professional etiquette, guest relations
Sales Excellence Training
شهادة خبرة
تداوي فارم
Nov 2023