Front End Supervisor
The Sultan Center
Total years of experience :7 years, 5 Months
Leading the team to ensure the best of services a customer can get.
Managing front end, customer care and cash tellers.
Managing all cashiers and making schedules.
Receiving customers and handling customer complaints.
Processing refunds and managing customer traffic.
Working as a cashier in rush hours.
Ensuring the provision of items required by the customer.
Responsible for keeping the environment clean and hygienic.
Acting as a manager and managing the store in absence of managers.
Worked on Four different projects of Home Security i.e. ISI Alarms, Lifeline securities, First Defense System and American Defense System.
Making outbound calls to USA.
Convincing people for home security systems.
Arranging callbacks and home evaluation from agents in America.
Dialed on two different Auto Insurance projects STL and JM Marketing.
Arranging call backs from auto insurance agents.
Transferring customers live to the warranty specialist.
Entering Data and Managing the DNC list.
Distribution of copyrights to almost 150 cable service providers in North Punjab and Azad Jammu and Kashmir.
Launched express 24/7 in Islamabad station.
Providing equipment to Cable Providers.
Help in resolving technical difficulties of Cable Providers.
Managing and updating placement sheets regularly.
Contacting Cable Providers to improve placement.
Responsible for channel viewership in the assigned territory.
Conducting dinners for Cable Providers.
Forwarding issues and problems to coordinator or GM Distribution.
Maintaining a good relationship with the clients.
Market analysis in order to monitor competitive activities
Meeting with Cable Service Providers for better placement of Channels (AAJ TV and PLAY).
Resolving queries and complaints from Cable Operators and forwarding it to Distribution Manager
Providing basic equipment to cable providers.
Maintaining record of channel positions and equipment distributed.
Increasing the Viewership of both channels.
To organize Meetings / Events.
Market analysis in order to monitor competitive activities.
Maintaining a monthly activity report.
Monitoring cable services in different areas.
Assuring uninterrupted provision of channels by cable service providers.
Graduation in Commerce with Computer sciences
Intermediate in computer sciences with Physics
Matriculation with majors in Biology