Senior Engineer - IT
Institute of Applied Technology
Total years of experience :17 years, 9 Months
Challenged to maintain IAT Main Datacenter environmental and monitoring equipment. Ensure its adherence to standards and alignment with Corporate and Business Process Excellence needs. Provide technology infrastructure services and Business solutions and responsible for IAT Enterprise CCTV and Public Address systems configuration, administration and support
- Manage and Support Al Ain Campuses IT Projects, resources and operational systems.
- Conduct IT Risk assessments of projects and process and provide recommendations and reports to Top Management.
- Evaluate existing IT needs of all departments, propose recommendations to maintain and improve the quality of service and also plan, coordinate, and implement improvements in service.
- Identify recurring problem areas, articulating trends for root cause analysis and providing information to problem. Ensure that assigned problems are defined and analysis in line with the Problem Management Process.
- Prepare data center assessment reports and presentations in line with IAT audience level of expertise.
- Ensure meeting the deployed architecture for infrastructure, servers, PCs and peripherals with service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
- Responsible for User’s Technical Training, Help Desk Support, Network and Hardware Support and Troubleshooting.
- Review vendor product specifications and drawings for data center equipment on assigned projects.
- Ensure performing backup / recovery functions on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
Recruited to maintain standards in enterprise environment covering campus LAN, WLAN, Systems, End Users, and IT Security and any technology related matters. Responsible for TPA System and Oracle 10g Support and administration
- Supervised technical support team to perform daily technical support task. Identified, assessed and evaluated network and IT systems requirements
- Identified user needs, maintain integrity of the network, server deployment, security and responding to service outages and other problems
- Determined, priorities, schedules and plans necessary resources to ensure completion of any IT related projects on schedule and according to specification
- Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements
- Maintained and monitored VPN connections between branches and main office to ensure the maximum secured access to company systems and applications
- Upgraded network by conferring with vendors; developing, testing, evaluating, and installing enhancements
- Liaised with system developers to make appropriate changes in the system to maximize the efficiency according to work demands and users requirements
- Ensured availability of data and processes to the end users resulting to a streamlined operation and business efficiency
- Maintained IT systems such as file servers, VPN, and intrusion detection systems. Support LANs, network segments, Internet
Hired to develop project objectives by reviewing project proposals and plans; conferring with management
- Determined project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
- Responsible for Networking and cable structure solutions, professional services and annual maintenance contracts, Websites design and development, Hardware and software procurement, Mobile applications development, Web and Email Hosting, Projects technical documentation and E-Marketing
Recruited to install and configure medical appliances and software. Responsible for customers IT Support and Training (Virtually & Practically) in implementing Health Care Software’s in Jordan and Middle east
- Coordinated with vendors and other computer support providers to ensure smooth running of IT systems. Handled Local Area Network (LAN) installation, configuration and troubleshooting
- Developed new system to manage customers’, patients’ records Using MS access 2007. Developed, designed and managed company website
6 Month Training As Technical support
• B.Sc. In Computer Systems Engineering (Al Balqa' Applied University) with average "3.15" (Very. Good) (Feb/2007)
• General Secondary Education (Scientific section) with average "89.3" (Oct/2001)