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Osama Sanan, Retail Sales Supervisor (Acting Showroom Manager)

Osama Sanan

Retail Sales Supervisor (Acting Showroom Manager)·Enza Home – Blue Salon

Qatar

Bachelor's degree, Media & Communications

Work experience

Total years of experience: 16 years, 6 months

Retail Sales Supervisor (Acting Showroom Manager)

April 2024 - Present

Enza Home – Blue Salon

Doha, Qatar

April 2024 - Present

Managed daily showroom operations, sales performance, and team leadership.
Coached and developed staffto achieve sales targets and KPIs.
Increased revenue through effective sales strategies and customer relationship management.
Managed inventory control, merchandising, and operational compliance.
Ensured high levels ofcustomer satisfaction and showroom profitability.
Company industry:
Retail & Wholesale
Job role:
Management

Operations Supervisor/Assistant Showroom Manager

November 2022 - April 2024

Luxury Living Group ( Bentley Home, Bugatti Home, Dolce & Gabbana Casa, Trussardi Casa)

Doha, Qatar

November 2022 - April 2024

Manage showroom operations, sales performance, and team leadership across multiple luxury
home and lifestyle brands.
Drive revenue growth through strategic sales initiatives and strong customer relationship
management. Oversee KPI tracking, operational performance, and inventory control processes.
Develop strategic partnerships with architects, interior designers, and real estate developers.
Ensure compliance with brand standards, luxury retail guidelines, and operational procedures.
Deliver high-end customer experience and manage VIP client relationships.
Company industry:
Home & Office Furniture

Luxury Client Advisor

January 2021 - July 2022

Zoughaib & Co Lebanon

Beirut, Lebanon

January 2021 - July 2022

Managed high-net-worth client relationships in the luxury watches and jewelry sector.
Delivered personalized client experiences and supported sales growth and retention.
Maintained inventory accuracy and operational standards for high-value products.
Company industry:
Retail & Wholesale
Job role:
Sales

Department Store Manager

February 2019 - March 2020

Orca Fashion Stores Lebanon

Beirut, Lebanon

February 2019 - March 2020

Led daily store operations, team management, and sales performance.
Implemented operational improvements to increase productivity and customer satisfaction.
Managed inventory control, merchandising standards, and staff performance.
Achieved sales targets through effective leadership and planning.
Company industry:
Fashion & Apparel
Job role:
Management

Showroom Manager

February 2017 - November 2018

Aura Living Furniture & Home Décor

Doha, Qatar

February 2017 - November 2018

Managed daily showroom operations, sales performance, team leadership, inventory control, and
customer service standards.
Developed sales strategies to improve revenue growth, profitability, and overall showroom
performance.
Supervised and trained staff to achieve sales targets and enhance customer experience.
Ensured high standards of visual merchandising and showroom presentation.
Company industry:
Home & Office Furniture
Job role:
Sales

Senior Design Consultant

April 2015 - January 2017

Katharine Pooley Qatar

Doha, Qatar

April 2015 - January 2017

Managed showroom operations, sales performance, customer experience, team leadership,
inventory management, and budgeting, implementing strategic initiatives to drive revenue growth,
improve profitability, enhance customer retention, and maintain high operational and service
standards.
Provided expert design consultation and managed high-value interior design sales for VIP, corporate
(B2B), and private (B2C) clients in a luxury concept store.
Delivered customized furnishing solutions, guided clients through design selection and product
specification, and ensured full project execution from consultation to final delivery and installation.
Built strong long-term client relationships that generated repeat business and referrals.
Company industry:
Media Production
Job role:
Design, Creative, and Arts

Design Sales Executive

October 2012 - March 2015

Home Centre – Landmark Group

Doha, Qatar

October 2012 - March 2015

Provided furniture and home furnishing design solutions to residential (B2C) clients through
consultative selling techniques.
Achieved and exceeded sales targets while maintaining high levels of customer satisfaction.
Supported showroom operations, visual merchandising, and product presentation to enhance
customer experience and drive sales performance.
Assisted clients with product selection, space planning, and furnishing recommendations based on
needs and budgets.
Company industry:
Retail & Wholesale
Job role:
Design, Creative, and Arts

Real Estate Consultant

December 2011 - September 2012

Sama Group

Alexandria, Egypt

December 2011 - September 2012

Provided advisory services for property acquisition, leasing, and investment decisions.
Managed client relationships and supported business development to generate leads and close
transactions.
Conducted market research to match clients with suitable residential and commercial properties.
Coordinated property viewings, negotiations, and documentation processes.
Company industry:
Construction & Building
Job role:
Sales

Store Manager

January 2010 - January 2011

Celio Fashion Store Egypt

Alexandria, Egypt

January 2010 - January 2011

Led daily store operations, sales performance, inventory management, and team
supervision.
Achieved and exceeded sales targets through coaching and performance management.
Maintained visual merchandising standards and ensured strong customer experience.
Delivered high-quality customer service in line with brand standards.
Company industry:
Fashion & Apparel
Job role:
Management

Store Manager

January 2009 - January 2010

Vision Men Fashion Stores (AVVA - NCS)

Alexandria, Egypt

January 2009 - January 2010

Managed store operations, sales performance, customer service, and team leadership.
Achieved business targets by driving sales growth and improving customer experience.
Supervised and trained staff to improve performance and achieve sales objectives.
Maintained merchandising standards, stock control, and operational compliance.
Company industry:
Fashion & Apparel
Job role:
Management

Store Manager

January 2008 - January 2009

Arts Handmade Home Décor

Alexandria, Egypt

January 2008 - January 2009

Managed showroom operations, sales activities, customer service, and visual
merchandising to ensure smooth daily retail performance.
Supervised and developed staff performance, ensuring compliance with operational
standards and service quality.
Drove business growth through customer relationship management, consultative selling,
and sales development initiatives.
Maintained inventory control and supported product presentation to enhance customer
experience and sales performance.
Company industry:
Retail & Wholesale
Job role:
Management

Education

King Marriott Academy

January 2007

January 2007

Bachelor's degree, Media & Communications

Egypt

GPA (rating): Good

GPA (rating): Good

I complete my university study in Media & communications and I’m graduated bachelor degree officially from 2003 to 2007.

Skills

Retail Management
Expert
Retail Management
Expert
Team Motivator
Expert
Team Motivator
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
operation
Expert
operation
Expert
negotiation
Expert
negotiation
Expert
market research
Expert
market research
Expert
sales coordination
Expert
sales coordination
Expert
merchandising
Expert
merchandising
Expert
purchasing
Expert
purchasing
Expert
FASHION
Expert
FASHION
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
TÉCNICAS DE SUPERVISIÓN
Expert
SALES
Expert
SALES
Expert
MARKETING
Expert
MARKETING
Expert
planning
Expert
planning
Expert
professional growth
Expert
professional growth
Expert
problem solving
Expert
problem solving
Expert
mail
Intermediate
mail
Intermediate
outlook
Intermediate
outlook
Intermediate
retail
Expert
retail
Expert
leadership
Expert
leadership
Expert
people Managment
Expert
people Managment
Expert
managment
Expert
managment
Expert
luxury retail
Expert
luxury retail
Expert
Operations Management
Intermediate
Operations Management
Intermediate
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Logistics
Expert
Logistics
Expert
People Management
Expert
People Management
Expert
New Store Development
Expert
New Store Development
Expert
opening new stores
Expert
opening new stores
Expert
Sales Management
Expert
Sales Management
Expert
Business Development
Expert
Business Development
Expert
operations
Expert
operations
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Project Management
Expert
Project Management
Expert
Team Management
Expert
Team Management
Expert
Store Management
Expert
Store Management
Expert
Customer Service Management
Intermediate
Customer Service Management
Intermediate
Sales Targets
Expert
Sales Targets
Expert
Sales Skills Training
Expert
Sales Skills Training
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMMERCIAL MANAGEMENT
Intermediate
COMMERCIAL MANAGEMENT
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
SHOWROOMS
Intermediate
SHOWROOMS
Intermediate
Customer Service
Expert
Customer Service
Expert
Administrative
Expert
Administrative
Expert
Accounting
Expert
Accounting
Expert
Sales Growth
Expert
Sales Growth
Expert
Client Service
Expert
Client Service
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Brand Management
leadership and intelligence emotional

Hobbies and interests

sports - travel - healthy lifestyle - music - movies - football - Boxing

fitness and music and Boxing and travelling to explore new cultures and to learn new things and skills and communicate with others

music and sports like fitness and football