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Ossama Selim, Retail Store Manager

Ossama Selim

Retail Store Manager·World Duty Free Kuwait Airport

Kuwait

Higher diploma, Diplomas: Commercial Psychology

Work experience

Total years of experience: 17 years, 11 months

Retail Store Manager

October 2023 - Present

World Duty Free Kuwait Airport

Al Kuwait, Kuwait

October 2023 - Present

• Analyzed weekly sales data to identify high-performing SKUs, increasing promotional ROI by 20%.
• Increased revenue by 25% by redesigning store layout and implementing customer-segmented promotions
• Improved customer retention by 20% by launching loyalty campaigns and product education sessions
• Led a 30-person team through structured training, improving average transaction value and service ratings

Company industry:
Watches & Luxury Goods

Assistant Store Manager

August 2022 - January 2023

World Duty Free Kuwait Airport

Al Kuwait, Kuwait

August 2022 - January 2023

• Achieved 110% of monthly targets through daily operations optimization and upselling strategies
• Boosted satisfaction scores by 15% through role-play training and development programs
• Developed weekly team dashboards, raising efficiency by 20%
• Reduced stock shrinkage by 18% via weekly audits and accountability protocols

Company industry:
Watches & Luxury Goods
Job role:
Sales

Shop Floor Supervisor

August 2019 - August 2022

World Duty Free Kuwait Airport.

Al Kuwait, Kuwait

August 2019 - August 2022

Delivered exceptional customer service, attracting new customers and strengthening brand loyalty.
 Informed the team of new products, sales strategies, and company policies.
 Assigned tasks, provided guidance, conducted training, and recommended performance improvements.

Company industry:
Watches & Luxury Goods
Job role:
Sales

Customer Service Supervisor

February 2015 - June 2019

The Sultan Center

Al Kuwait, Kuwait

February 2015 - June 2019

Resolved customer issues directly, adhering to company guidelines.
 Provided continuous follow-up with customers to ensure problem resolution.
 Addressed customer needs and generated daily, weekly, and monthly performance reports.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

July 2007 - October 2014

Electrolux.

Cairo, Egypt

July 2007 - October 2014

Assisted customers in selecting products that best meet their needs while attracting new clientele.
 Addressed customer complaints and communicated suggestions to the product development department.
 Maintained updated product knowledge and successfully completed sales agreements

Company industry:
Merchandising
Job role:
Sales

Education

Suez Canal University EGYPT

June 2014

June 2014

Higher diploma, Diplomas: Commercial Psychology

Egypt

GPA (point): 2.55 out of 4

GPA (point): 2.55 out of 4

Suez Canal University - EGYPT

June 2013

June 2013

Higher diploma, Diplomas: Business Studies

Egypt

GPA (rating): Good

GPA (rating): Good

1- Bachelor's Trade Specialty Accounting 2- Academic general diploma in psychology specializing in commercial subjects with good recognition 3- Academic special diploma specializing in consumer behaviour with good recognition

Suez Canal University EGYPT

June 2006

June 2006

Bachelor's degree, B.Com. Accounting

Egypt

Skills

Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
LOSS PREVENTION
Expert
LOSS PREVENTION
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PERFORMANCE IMPROVEMENT
Expert
PERFORMANCE IMPROVEMENT
Expert
REFURBISHMENT
Expert
REFURBISHMENT
Expert
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Customer Service
Expert
Customer Service
Expert
Accounting
Expert
Accounting
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

German

Beginner

Training and Certifications

Certifications
Loss Prevention
Train of Trainers -TOT
Neuro-Linguistic Programming - NLP Managing Through Recession
Customer Psychology
Excel & Data Analysis |Advanced Sales
Diplomas: Commercial Psychology

Training
NLP
Canadian Centre for Training and Consulting - Egypt
Feb 2011
Show credentials
TOT
Canadian Centre for Training and Consulting - Egypt
Jan 2011
Show credentials
Six Ways of success in the working environment
American University - Beirut
Jan 2024
Show credentials
Data Analysis Using Excel
Adrak - Queen Rania Foundation - Jordan
Sep 2023
Show credentials

Hobbies and interests

Reading & Summarizing Books