Desktop Support Specialist
Fadaat Media
Total years of experience :17 years, 11 Months
- Support on Laptops & Desktops
- Mac & Windows Support
- Network Support
- IT Inventory
- Mobile Support iOS & Android
- Avaya Phone Management
□ Developed and managed websites via WordPress systems through cPanel hosting.
□ Managed domain names and their nameservers.
□ Updating Wordpress system and other plugins.
□ Monitor web traffic via Google Analytics
Telecom/Network Engineer, Verizon Business
Accenture Inc., Cebu City, Philippines
August 2011 - Present
□ Support/troubleshooting T1 (Serial/Frame Relay), Ethernet, and ADSL connections for business enterprise customers via
phone & email.
□ Troubleshoot DNS, Cisco and Juniper routers/switches.
□ Troubleshoot VOIP, International Toll Free connectivity and quality issues.
□ Process collocation visit requests, and DNS changes requests.
□ Proactive monitoring on CPE routers/switches connectivity alarms.
□ Data gathering, analyzing, testing & troubleshooting telephone connections via AXE, VOIP switches, & toll free numbers.
□ Update/follow up with customers & other telecommunications companies via phone/email with regards to their pending tickets.
□ Assigned POC (Point of Contact) of the team, handling escalation and follow up escalated tickets and issues.
□ Provide assistance to on shift network technicians.
□ Generate staff attendance reports and other network related issues.
Computer Technician / Computer Laboratory Custodian
Liceo del Verbo Divino, Tacloban City, Philippines
June 2009 - May 2011
□ In charge of hardware/software installation, upgrades, maintenance and troubleshooting of all IT assets of the company.
□ Responsible in inventory management of software licenses, software, hardware, and other IT supplies.
□ Responsible for contacting computer suppliers for the purchase of IT supplies.
□ Installation and configuration of new and existing desktop workstation computer systems, networks, printers, and biometrics.
□ Provide deskside technical support to end users campus wide.
□ Monitor/troubleshoot LAN/WLAN/WiFi connections to ensure stable consistent connections across the network.
□ Created an intranet website using LAMP technology for faster access of data, knowledgebase, file sharing and company updates.
□ Setup projectors, PA systems, laptops/netbooks for presentations and meetings.
□ Provide IT training for new/end users on software, system and device use.
□ Designed and proposed the creation of the school website.
□ Created media presentations for meetings, conferences, and exhibits.
□ On-call/onsite technical support, troubleshooting and maintenance desktop workstation computers, laptops, netbooks, smartphones, printers & scanners.
□ Provided support to clients in troubleshooting and resolving issues of desktops, laptops, software and peripherals.
□ On-call technical support for end users.
□ Network and workstation maintenance support.
□ Remote Linux webserver administration, maintenance, monitoring, security, & troubleshooting.
□ Manage domains/webhosting accounts via Plesk & Cpanel.
□ Backup, web traffic monitoring and migration of websites, files and databases on Linux based webservers.
□ Assist Senior Administrator in the maintenance of the workstations.
□ Provide real-time customer service and technical support through phone and email.
□ Support includes product lines from control panel, domain & email functionality and website building.
□ DNS, Email, Exchange, FTP, Sharepoint, Plesk, VPS & Webhosting Support.
□ Answered non-technical queries & introduction of new product/s features to potential & existing customers.
□ Provided end user support to clients.
□ Assigned to perform regular hardware and software maintenance and updates for server & workstations.
□ Provided services for desktop publishing
Bachelor of Science in Information Technology