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Pavani Marathu, Operations & Guest Experience Associate

Pavani Marathu

Operations & Guest Experience Associate·ARK

Kuwait

Master's degree, MBA

Work experience

Total years of experience: 4 years, 5 months

Operations & Guest Experience Associate

March 2025 - Present

ARK

London, United Kingdom

March 2025 - Present

• Worked closely with the General Manager, Directors, and Reservations team to support daily hotel operations.
• Assisted in coordinating guest experience strategies and operational planning across departments.
• Supported hotel marketing initiatives, including promotions, guest communications, and brand standards execution.
• Collaborated with reservations and front office teams to optimize occupancy, guest flow, and service delivery.
• Handled client interactions, issue resolution, and service coordination in a high-volume environment.
• Supported reporting, documentation, and operational process improvements to enhance efficiency.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Digital Marketing Assistant

February 2025 - September 2025

Teleperformance - India

Hyderabad, India

February 2025 - September 2025

• Supported digital marketing campaigns across paid media and online platforms.
• Assisted with campaign setup, monitoring, and performance tracking.
• Conducted basic market and keyword research to support campaign optimization.
• Worked with analytics and reporting tools to support data-driven insights.
• Coordinated remotely with cross-functional teams to ensure timely execution of tasks.

Company industry:
Marketing
Job role:
Marketing and PR

Operations Coordinator

January 2024 - November 2024

Almas International Company

Al Kuwait, Kuwait

January 2024 - November 2024

• Provided executive-level administrative support to the Operations Manager, ensuring smooth day-to-day business operations.
• Coordinated schedules, documentation, internal communication, and follow-ups across departments.
• Supported operational reporting, data organization, and process tracking activities.
• Assisted with planning, coordination, and execution of operational tasks and internal initiatives.
• Maintained confidentiality and professionalism while handling sensitive business information.

Company industry:
Trading & Commodity Trading
Job role:
Training and Development

Operations & Client Coordination Assistant

September 2022 - September 2023

Doors Productions

Al Jahra, Kuwait

September 2022 - September 2023

• Supported operational and client coordination activities for projects within a creative and production environment.
• Assisted with client communication, scheduling, and coordination across internal teams and external partners.
• Supported basic marketing and promotional activities, including coordination for campaigns, events, or client deliverables.
• Assisted in preparing reports, presentations, and documentation related to project execution and client updates.
• Contributed to smooth project delivery through organized coordination and process support.

Company industry:
Media Production

Data Entry Specialist

July 2021 - July 2022

Jarallah German Specialized Clinic

Hawali, Kuwait

July 2021 - July 2022

• Managed accurate data entry and record maintenance in a professional healthcare environment.
• Supported administrative processes, documentation, and internal reporting activities.
• Ensured data accuracy, confidentiality, and compliance with organizational standards.
• Assisted teams with scheduling, coordination, and routine operational tasks.
• Contributed to process efficiency through organized data handling and attention to detail.

Company industry:
Medical Hospital

Education

University Of Greenwich

January 2026

January 2026

Master's degree, MBA

United Kingdom

Arab Open University - Kuwait

December 2024

December 2024

Bachelor's degree, Business Administration

Kuwait

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Skills

Marketing Operations
Intermediate
Marketing Operations
Intermediate
Google Analytics
Intermediate
Google Analytics
Intermediate
Market Research
Intermediate
Market Research
Intermediate
Business Operations Management
Expert
Business Operations Management
Expert
Client Communication
Expert
Client Communication
Expert
Meta Ads
Intermediate
Meta Ads
Intermediate
Digital Marketing support
Expert
Digital Marketing support
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate

Languages

Arabic
Beginner
English
Native Speaker
Telugu
Native Speaker
Hindi
Intermediate

Hobbies

  • Photography
  • Travelling
  • Badminton