SR IT Infrastructure Engineer
Elite Technologies
Total years of experience :17 years, 3 Months
Installation, Managing and Administrating Windows XP/Vista, Windows 7 and Windows Server operating systems. Supporting users for critical operating system issues, printer, Email account setup, adding to domain
Installation of various hardware equipment including network adapters, modems switches, cables etc. for workstations and servers and maintenance
Resolving problems with IBM ThinkPad and Dell Laptops such as D600, D610 and D620.
Responsible for Technical up gradation, planning, analyzing of systems workflow and troubleshooting.
Maintain technical documents problems related to machines & systems and update them
Managing Data backup for Servers&Client
Supervising the creating of users/Distribution groups in Exchange server
Troubleshooting various critical problems in the network, like virus attack, unnecessary traffic
Supporting Users for Microsoft and Other Products
Installations, Configurations and Troubleshooting of Windows (XP, 2K3 Server 2008, Windows 7, Office 2010) DNS, DHCP, Exchange 2003, Active Directory, Domain Controllers, TCP/IP, NTFS Permission Management, Server/Client application management. Knowledge of Storage, SAN & NT Backup.
Design- implementing and troubleshooting LAN, WAN as First Level Support.
Performed diagnostics and troubleshooting of system, Server, documented resolution, and maintained equipment inventory list.
Installation of Windows patches and updating Antivirus activity in Servers and Desktop Providing Permission management for Exchange Mailbox.
Installation & configuration Outlook 2010, troubleshooting various business application via citrix management Console, Tomcat.
Troubleshooting Voice Call related to Avaya EPBX and CISCO Call Manager.
Perform various administrative duties Such as Installation and Maintenance of Support System.
Maintaining Windows 2003 Print Server.
At Desktop level worked extensively on IBM and Dell Optiplex Systems about 650
Desktop. Installation of Windows patches and updating Antivirus pattern.
Installing &Configuring Lotus Notes Client 6.5.4/Microsoft Outlook 2007, Basic troubleshooting of Avaya IP phones. Setting up video conferencing between different locations.
Installation & configuration of LAN Crimping Network Cables. Trouble shooting the
network related problems.
Troubleshooting & maintenance of PCs. Fault finding & trouble shooting of Monitor,
SMPS and Mother Board. Installation of device drivers & hardware components.
Installation of Operating Systems “Win XP, Win vista, Win 2003 etc.
Installation of various software. Configuration of Printer, Modem, Scanner.
Maintaining Windows 2000/2003 servers, File Server & Print Server.
Monitoring Network using network node manager & Host Monitor.
Troubleshoot/Configure Microsoft Outlook /Outlook Express on the client machines.