Sales Executive Officer
Skills College of Technology
Total years of experience :7 years, 7 Months
Developing and implementing strategic initiatives to streamline the student admissions process.
Conducting outreach efforts to attract potential students through various channels, including recruitment events, high school visits, and online
platforms.
Maintaining a CRM database.
Offering personalized counseling to prospective students, addressing their inquiries, concerns, and providing guidance on program selection.
Will involve both the routine daily packing and dispatch of orders received, together with associated customer service, and the longer - term development of the online retail business, including sourcing of new products and development of new sales channels/online sites.
Achieving and maintaining a top-rated seller status.
Tracked inventory and reviewed retail trends with Quick Book and spreadsheets in order to make timely and proactive business decisions.
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Built and maintained strong relationships with clients, ensuring high customer satisfaction and repeat business.
Conducted market analysis and competitor research to identify new sales opportunities and trends.
Responding to customer queries and comments on the online platform or through other channels.
Providing product or service information, recommendations, and demonstrations to customers.
Processing orders, payments, and deliveries, and tracking shipments.
Following up with customers to confirm their orders, solicit feedback, and encourage repeat purchases.
Building and maintaining a customer database and a CRM system.
Analyzing sales data and customer behavior to identify trends and opportunities.
Managing large amounts of outbound calls in a timely manner.
Following call center scripts when handling different topics.
Identify customer's needs, clarify information, research every issue and provide solution.
Answering inbound calls in a polite and professional manner.
Identifying the caller's needs, questions, or concerns.
Providing accurate and relevant information or solutions.
Updating or entering data into the system.
Escalating complex or urgent cases to the supervisor or the appropriate department.
Reporting emergencies or complaints.
Offer guidance and information to the customers of an organization, delivering clear instructions, promoting products and services, and resolving complaints.
Greeting customers and offering assistance
Taking orders over the phone or online and entering them into the system.
Processing payments and issuing receipts.
Handling customer complaints and queries.
Preparing and packaging orders for delivery or pickup.
Assisting with pizza making and other kitchen duties when needed.
Maintaining a clean and organized work area.
Following health and safety standards and procedures.
Handling customer questions, inquiries, and complaints.
Informing customers about sales, promotions and policies.
Participating in sales team meetings.
Developing and maintaining strong relationships with key clients.
Stocking merchandise and creating displays.
Taking inventory and monitoring sales floor.
Recommending products or merchandise to help customers.
Taking payments for purchases and packaging purchases.
The Bachelor of Management Honors in Marketing degree is conducted in the English medium and covers 120 credits which emphasizes on market identification, product development, customer relationship, service marketing, supply chain management, consumer retailing, marketing research and more
Accounting - S Business Studies - S Economics - S English - S
