Technical Writer Projects Coordinator
Riyad Bank
Total years of experience :22 years, 5 Months
Project Coordination, Technical Writing and Documentation and Infrastructure Migration Management
Role: Procedures Writer at YASREF, KSA, September 2012 till date
Company: YASREF, Yanbu, Kingdom of Saudi Arabia
Responsibilities:
• Maintaining, Writing and Communicating the Policies and Procedures with respect to Operations and Maintenance Department in consultation with senior management.
• Writing down the Technical Specifications related to O/E and coordinating with the respective Department.
• Requirements Gathering and Planning of Documents of O/E.
• Creating Presentations for O/E.
• Collaborating with Managers and Personnel to solve technical issues and documenting the same.
• Liaising with the Engineers, Subject Matter Experts and provide expertise and assistance and resolve problems and document for future purpose.
• Conduct Research and provide Comprehensive Documentation
• Write down own Document Templates, Edit documents and have control over the Documents by proper versioning and numbering.
• Attend the meetings and write down Minutes of Meetings.
• Develop and Edit SOP, Procedures and Policies in order to publish within the organisation.
• Understand; Edit the Drawings and Photographs as needed for Documentation. Also create Cataloguing Materials.
Qualities as Procedure Analyst
• Expertise in Documentation
• Excellent Analytical Skills to resolve conflicts and identify Procedure Gaps within O/E and maintenance
• Good knowledge of Work Schedule
• Keeping me updated as per the industry standards.
• Requirement Analysis as Per CMMi Standards.
Role: Senior Technical Writer July 2011 till date
Company: Scanpoint Geomatics ltd., Ahmedabad
Responsibilities: • Leading documentation Team with project and document deliverables
• Managing and Updating documents within Scanpoint
• Business Requirements Gathering
• Infrastructure documentation
• Solutions Requirements Documentation
• Manage documentation and deliverables
• E-Tendering
• CMMi audit ATM Team Member
• Creating Documents using Adobe Suite
Role: Senior Technical Writer December 2010 till May 2011
Company: Symphony Services Pvt. Limited
Client: EMC
Responsibilities: E discovery-Storage
• Leading documentation Team with project and document deliverables in Documentation
• Managing and Updating documents within EMC
• Requirements Documentation
• Manage documentation and deliverables
• Creating Documents using Adobe Suite
• Writing Manuals for Legal hold Management
• Documentation for Collection and Culling
• Case Base Management and Legal Hold
• Search Result Visualization
Infinova
Senior Technical Writer from August 2010 to November2010
Role: Senior Technical Writer
Responsibilities
• Creation of Visio diagrams, Architectural diagrams
• Business Requirements Gathering
• Solutions requirements Gathering
• Creation of process Documents and Policies and Procedures
• Project Management and deliverables
• Infrastructure documentation
• Product Documentation
• Corporate Communications and Release Management
• Creating Documents using Adobe Suite
Free Lancer May 2010 July 2010
Role: content Writer
Responsibilities:
* Storyboarding for Microsoft Projects
* Writing Animation Scripts
* Creating Demo Scripts
* Transcribing Content
* Technical Writing and Scripting
* Corporate Communications
* Creating Documents using Adobe Suite
* Creating Documents usingAdobe Suite
Tata Consultancy Limited: January February 2010
Role: Consultant Requirements Analyst: Client: Cisco India Pvt Limited
Responsibilities:
• Creation of Visio diagrams, Architectural diagrams
• Business Requirements Gathering
• Solutions requirements Gathering
• Documentation of both Business and Solution Requirements
• Working on Smart Community Centres for Test Lab
• Creation of process Documents and Policies and Procedures
• Project Management and deliverables
ACE Business Consortium: Role: Consultant: Documentation: July2009 till December 2009
Responsibilities: • Creation of Visio diagrams.
• Online help using DITA and Robohelp
• Management of documents for IT Applications in Travel Domain
• Preparation of RFP's, Marketing collaterals and white papers
• Editing Documents such as RFP, RFI and White Papers
• Project Management
• Corporate Communications such as preparation of brochures, Newsletters
• Editing financial documents and plans
• Creating Flyers, brochures and Corporate Presentations
• Creating Documents using Adobe Suite
Role: Senior Technical Writer December 2010 till May 2011
Company: Symphony Services Pvt. Limited
Client: EMC
Responsibilities: E discovery-Storage
• Leading documentation Team with project and document deliverables in Documentation
• Managing and Updating documents within EMC
• Requirements Documentation
• Manage documentation and deliverables
• Creating Documents using Adobe Suite
• Writing Manuals for Legal hold Management
• Documentation for Collection and Culling
• Case Base Management and Legal Hold
• Search Result Visualization
Role: Procedures Writer at YASREF, KSA, September 2012 till date
Company: YASREF, Yanbu, Kingdom of Saudi Arabia
Responsibilities:
• Maintaining, Writing and Communicating the Policies and Procedures with respect to Operations and Maintenance Department in consultation with senior management.
• Writing down the Technical Specifications related to O/E and coordinating with the respective Department.
• Requirements Gathering and Planning of Documents of O/E.
• Creating Presentations for O/E.
• Collaborating with Managers and Personnel to solve technical issues and documenting the same.
• Liaising with the Engineers, Subject Matter Experts and provide expertise and assistance and resolve problems and document for future purpose.
• Conduct Research and provide Comprehensive Documentation
• Write down own Document Templates, Edit documents and have control over the Documents by proper versioning and numbering.
• Attend the meetings and write down Minutes of Meetings.
• Develop and Edit SOP, Procedures and Policies in order to publish within the organisation.
• Understand; Edit the Drawings and Photographs as needed for Documentation. Also create Cataloguing Materials.
Qualities as Procedure Analyst
• Expertise in Documentation
• Excellent Analytical Skills to resolve conflicts and identify Procedure Gaps within O/E and maintenance
• Good knowledge of Work Schedule
• Keeping me updated as per the industry standards.
• Requirement Analysis as Per CMMi Standards.
Role: Senior Technical Writer July 2011 till date
Free Lancer May 2010 July 2010
Role: content Writer
Responsibilities:
* Storyboarding for Microsoft Projects
* Writing Animation Scripts
* Creating Demo Scripts
* Transcribing Content
* Technical Writing and Scripting
* Corporate Communications
* Creating Documents using Adobe Suite
* Creating Documents usingAdobe Suite
Tata Consultancy Limited: January February 2010
Role: Consultant Requirements Analyst: Client: Cisco India Pvt Limited
Responsibilities:
• Creation of Visio diagrams, Architectural diagrams
• Business Requirements Gathering
• Solutions requirements Gathering
• Documentation of both Business and Solution Requirements
• Working on Smart Community Centres for Test Lab
• Creation of process Documents and Policies and Procedures
Technical Writing and Project Management
Technical Writing and Procedure Analysis
Technical Writing, documentation and Analysis
Countrywide Financial Corporation, Mumbai (CFC, India)
Role: Lead Technical Writer
November 2005-Till September2006
Responsibilities:
1. Conversion of Functional, business and financial documents into Technical Documents.
2. Documentation of entire SDLC and using MS Office.
3. Writing User Guides Installation Manuals for Countrywide Products
4. Ensure completion of documents with the SLA's and Timelines.
5. Conversion of Financial documents to technical documents.
6. Preparation of flow charts and other drawings using Visio.
7. Writing or Presentations/Training Manuals for internal Communications
8. Editing Documents related to CFC. (Home loans, insurance etc)
Project Name: Aprimo Job Starter
Responsibilities: Writing Technical Specifications, Creation of FRS and SRS
Tools: MS Word, MS Visio. Jasc Paint, Editing Existing Documents
Project Name: Update Utility Tool
Responsibilities: Writing Technical Specifications, Creation of FRS and SRS
• Tools: MS Word, MS Visio. Jasc Paint, Creating Documents using Adobe Suite
Project Name: Update Utility Tool
Responsibilities: Creation of User Guide
Tools: MS Word, MS Visio
Project Name: Infrastructure overview
Responsibilities: Writing about Infrastructure of entire CFC as a company.
Tools: MS Word, MS Visio.Paintshop
April 2005 to October2005
Hewlett Packard Global soft Limited, Bangalore
Role: Technical Writer
Responsibilities: 1. Technical Documentation and improvement of Documents (Creation of Quality documents)
2. Creation of SDLC Documentation using MS Word. (Creation of FRS, SRS etc.)
3. Worked for Documentation Projects in Quality Department.
4. Creation for RFP's and User guides for their Hardware and Software. Internal and external Customers
5. Editing Existing Documents
6. Creating presentations Based on ITSM and ITIL for Clients in the US.
Projects Handled
➢ Documentation for Infrastructure Unit (Incident Management, Operations Management and CMM related Documents for DHL Malaysia)
Tools: MS Word, Visio and Paint Shop
➢ Review of documents for RADIX Support.
➢ Creation of Documents for Radix portal (Help files for Account Creation of OVSD etc.
Tools: MS Word, Visio, Paint Shop
➢ Creation of Course ware for client Kramer and Jones, for OVSD course ware.
Tools: Power Point, Adobe Acrobat, MS Word. And Paint shop.
February 2001 - March 2005
PIONEER TECHNOLOGIES MUMBAI
TECHNICAL WRITER
RESPONSIBILITIES
1. Creation of Help Files for the software Developed for Inventory Control,
2. Financial Accounting etc. Tools: MS Word, MS Visio.
3. Creating On line Documentation, Checking the Content and 4. Making A Clean and precise User Guide.
5. Error handling and Content Management of the Documentation created.
6. Editing existing Documents
7. Corporate Communications and Review of Documents
8. RFP and marketing Collaterals for Customers
9. Creating Documents using Adobe Suite
CLIENTS: ✓ ROBINSON INSURANCE limited.
✓ Matrix Facility Cards Pvt Limited.
✓ Indian Institution of Industrial Engineering.
✓ Adventure Country Resorts Limited.
✓ Dr. Sheila Raj (Tiscon Consultancy Pvt Limited)
Additional Software Skills
Good Software Skills in
• Power Builder,
• SQL SERVER,
• SAP
• UNIX,
• Sybase
• ABAP
• B.E. (Industrial Engineering with Computer Applications) IIIE, Mumbai 1999 • Carnegie Mellon University, U.S.A • CMMi • SCAMPI Computer Certification and Courses Done • INFOSE software course. • Ms Office • SCO Unix • Sybase (RDBMS) • SQL • Auto CAD • COBOL • Open office Suite • Robohelp 6.0 • MS Project • Knowledge of Framemaker My Qualities in Technical writing/Corporate Communications * Passion for Technical Documentation. (Processes, Policies and User Manuals) * Reviewing/Editing of Documents. * Conversion of functional, business and financial Specifications in to technical specifications. * Creation of User Guides and Manuals. * Creation of templates for Entire SDLC. (They include processes and policies) * Documentation on Version Control. * Ability to work under minimum Supervision * Self-Motivator * Ability to identify problems and resolve * Presentations using Power point * Presales Documentation, Proposals and Bidding * Editing
