Ahmed Nashaat

ITSM Engineer at FingerPrint Consultancy

• Egypt - Cairo
• My current job since April 2020

-Configure and implement Microfocus SMAX, SMA-SM & SM, and IBM ICD
-Customize ITSM modules.
-Develop scripts (in JavaScript).
-Write technical documents (UAT, User guides, Change Request, etc.)
-Generate reports and dashboards using the Reporting module.
-Provide 24/7 2nd level support for the requirements and claims related to the tools production platform.

Service Assurance Engineer at TE Data 'WE' - Egypt

• Egypt - Cairo
• April 2019 to April 2020

Ticketing Systems, IBM Control Desk implementation, customization, and integration.
(Maximo, ICD, Java, Jython, Cognos BI, WebSphere, Oracle/DB2)
-Develop Application concepts and maintain optimal workflows.
-Implement improvements to reduce the bugs and common problems had by users.
-Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.
-Carry out quality assurance tests to discover errors and optimize usability.

Java Developer at EMFI group

• Egypt - Cairo
• January 2018 to March 2019