Reservation and ticketing agent
Qatar Airways
Total years of experience :6 years, 7 Months
Made and confirmed airline and hotel reservations using various reservation systems,
including the GDS Amadeus.
Assisted customers through various communication channels such as telephone, email,
social media, and in-person, and ensured their satisfaction.
Calculated the reissue and refund of tickets, applying the relevant rules accurately.
Helped with monitoring cash flow and ensuring daily sales and reports were completed.
Managed the daily sales, refunds, and invoicing as needed.