Alyana Joyce Manansala

• Reviewed client requests for quotes (RFQs) to ensure all necessary data was
available, collaborating with sales and production teams to determine accurate
pricing for products and services.
• Managed contract pricing maintenance, competitive product cross-referencing, and
updated the pricing history database to resolve discrepancies on customer orders
and invoices.

• Managed executive calendars, scheduled appointments, handled business
correspondence, and processed official Invitation Letters to Headquarters in
Belgium.
• Coordinated comprehensive travel logistics including flights, accommodation, and
ground transportation, while overseeing the UAE Visa renewal process.
• Served as the primary point of contact for client inquiries (calls, emails, packages)
and optimized office procedures by monitoring supply levels and resolving facility
malfunctions.
• Coordinated across departments to ensure strict compliance with established
corporate policies while maintaining strong relationships with suppliers and clients.

• Managed the reception area, greeted guests to provide a hospitable experience,
handled phone inquiries, and screened/forwarded incoming calls.
• Organized and maintained client profiles using Salesforce CRM, drafted letters,
managed calendars, and prepared daily, weekly, and monthly reports for top
management.
• Supervised the maintenance of office areas, equipment, and facilities while
executing clerical tasks such as copying, scanning, filing, and ordering office/pantry
consumables.
• Prepared essential legal documents and agreements (skilled worker, visit, and study
visas) for immigration consultants and generated secure customer payment links.

• Managed front desk operations, including transmitting telephone messages, setting
wake-up calls, issuing room keys, and maintaining secure key control protocols.
• Handled guest registrations, addressed inquiries regarding hotel services, local
travel, and dining, and systematically maintained records of room availability and
guest accounts via the front office computer system.
• Posted room, food, liquor, and telephone charges to guest folios while actively
resolving customer complaints to maintain high-quality guest relations and quality
assurance ratings.
• Conferred with other departments to ensure smooth coordination of activities,
adhered to all safety procedures, and participated in mandatory corporate meetings
and training.

 Assisted HR Manager with the process of recruitment, assisting with interviews, and
issuing employment contracts.
 Supported internal and external inquiries and requests related to the HR
department, while compiling and maintaining paper, digital, and electronic employee
records, including holiday and sickness leaves.
 Supported HR-related training programs, workshops, and seminars, writing and
submitting reports on general HR activities, and continuously learning the latest HR
best practices to improve workplace efficiency.

 Supervised newly hired cashiers, resolved customer complaints, and provided clear
information regarding corporate procedures and store policies.
 Ensured the strict safekeeping of cash equivalents, verified currency to detect
counterfeit US dollar bills/foreign currencies, and managed clean checkout
environments.
 Compiled monetary and non-monetary reports, prepared daily sales logs, organized
deposit slips, completed register cash-outs, and transmitted physical documents to
the Head Office.

 Greeted customers, handled telephone inquiries, processed payments (cash,
checks, credit cards, vouchers, merchandise credits, automatic debits), and issued
official receipts or refunds.
 Prepared order slips and delivery/pick-up documentation, and audited transaction
data by matching selling prices, models, SKUs, and supplier codes before releasing
items.
 Calculated total payments received during shifts, successfully reconciled balances
with total sales, and accurately detected counterfeit peso bills.

 Providing direct assistance to lawyers, managing diaries, and arranging travel
arrangements.
 Prepare and process legal documents and papers, such as summons, subpoenas,
complaints, appeals, motions, and pre-trial agreements.
 Sending documents through mail or fax of legal correspondence to clients,
witnesses, and court officials, while organizing and maintaining law libraries,
documents, and case files, and drafting/typing office memoranda.