Hashem Alayed

• Lead IT and telecom solutions and services sales function
• Develop existing and new clients within the private and government sectors
• Participate in developing sales / marketing strategy, Overseeing sales function and growth
• Work on annual sales plan and forecasts
• Successfully organized and delivered road shows
• Manage and lead sales negotiations
• Target potential customers to demonstrate products and gain new markets • Create new potential opportunity (Understanding, Identify and manage the current customer needs to provide Solution, write RFP)
• Prepare the bidding proposal (Pricing, Solutions, Analysis)
• Supervise sales team to achieve annual sales target
• Market penetration and new business development
• Identify and analyze customer business needs by understanding their strategies and core values
• Proactive selling strategies

• Overseeing a team of Account Executives to ensure that sales objectives are achieved.
• Setting reasonable sales quotas to be achieved by the sales team.
• Developing long-lasting relationships with new customers.
• Managing existing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and implementing effective account plans to retain existing customers.
• Identifying customer needs and communicating how company products and services fulfill those needs.
• Developing solid sales proposals to convince potential and existing customers to purchase company products and services.
• Collecting customer feedback to determine product and service shortfalls.

• Create new sales leads
• Manage the assigned accounts
• Participate in the sales cycle (Creating the lead, pre-sales, RFP, deal closing,
• contracting)
• Generate the sales and achieve the sales target
• understanding customers' diverse, specific business needs and applying product
• knowledge to meet those needs
• ensuring quality of service by developing a thorough and detailed knowledge of technical
• specifications and other features of employers' systems and processes, and then
• documenting them
• Identifying opportunities for further sales and new areas for development through detailed
• research of the specific industry or market
• Marketing and promoting a portfolio of products by writing and designing sales literature
• and through attending industry events
• Meeting sales targets set by managers and contributing to team targets
• Networking with existing customers in order to maintain links and promote additional
• products and upgrades
• Managing your own diary in order to organize and priorities daily and weekly goals
• Support the regional sales team in offering of assigned products and business solutions
• Development and maintenance of standard templates, used in tender responses
• Creation and update of tender attachments (product descriptions, templates, concepts,
• reference lists, description of project management, training concepts, service concepts,
• etc.) and assure availability for the sales team
• Provide input to upstream marketing for local customer requirements.
• Pull together resources both internal and external to provide comprehensive customer
• solutions.
• Support the organization and execution of exhibition, workshops, user group meetings,
• etc.
• Deliver in depth demos to customers

• Contacts and visits prospective customers to determine needs
• Greeting and offering assistance towards customers entering the shops in a cheerful and professional manner.
• Accomplishing sales by constantly offering various suitable preferences, desires and necessities towards customers, facilitating and resolving customers’ inquires and conflicts through comprehensible guidance in a timely manner.
• Creates and performs sales presentations to match company's products/services with identified needs
• Sells products/services through face-to-face contact.
• Remains knowledgeable of company's products/services to facilitate sales efforts
• Maintains sales records and prepares sales reports as required
• Contacting and cooperating with related and concerned parties in order to fulfill, resolve and follow up on customer inquiries, complaints, and conflicts within procedures.
• Often responsible for the moderately complex and somewhat difficult to close sales
• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors.
• Representing a sound and consciousness of customers’ inquires, conflicts, Perceptions, worries, complaints, and suggestions, as well as facilitating and resolving customers’ inquires and conflicts through comprehensible guidance in a timely manner.
• Maintains a regular schedule of contact via phone/on-site visits
• Maintains regular contact with customers to ensure satisfaction
• Alerts client to new or improved products/services
• Develops relationships with client through dinners, outings, etc.
• Relays client feedback to product development staff
• Full background and technical support for Broadband services (ADSL, Wimax, 3G, 4G, )
• Supporting internet on smart phones
• Testing new devices (Routers, Dongles, Wingles, Mifis…etc) that support internet services before selling them for customers.
• Giving internet solutions according to customer needs.

• Interact and advice the customers by calls, Outbound calls, SMS, and other multimedia channels when advisers have to provide proper support to customer by handling customer inquiries, request and complains with perfect knowledge, quality and positive attitude.
• Answer inbound calls as well as assist customers who have specific inquiries by providing them with high quality and right information.
• Responsible to satisfy customer and maintain good image for the company by promoting strong customer service culture based on company standards and policy.
• Answer all calls related to technical issue and support customers in solving their problems.
• Finding appropriate solution for customer problems by using the suitable trouble shooting.
• Answering any questions related to new offers products and services.
• Able to handle general problem cases.
• Channel customer feedback and complaints by VOC.
• Support other tasks assigned by contact center team head or contact center team leader.
• Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies. Adhere to contact center standards, KPI's, rules and Performance.
• Follow up on overall performance by proper tools provided by CC management.
• Keep enhancing systems, knowledge and quality to meet Zain standards.

Zain Jordan - Future University Network Department

• Achieving monthly Target of Zain products and services.
• Contribute in Road Shows & Campaigns In & Out of Amman.
• Attended trainings that have exposed my soft & technical experience for both personal and professional manners.
• Organized 25+ events in many locations such as malls, resorts, stadiums, universities, and many national conferences in Jordan.
• Team leader.
• Created work schedules.
• Manage and operate many locations that were assigned to my team.