Rental Sales Agent
Thrifty Car Rental
Total years of experience :9 years, 8 Months
• Effectively communicating and offering the ancillary products and services to enhance customer service.
• Providing the world-class customer service by managing the rentals and returns process, in compliance with Thrifty policies and procedures.
• Qualifying and processing the customer rentals with accuracy and attention to detail.
• Resolving the customer issues and concerns professionally by using effective customer service.
• Maintaining the appropriate and professional appearance by providing excellent customer service in accordance with established Thrifty guidelines.
• Answering the phone in a timely manner to assist customers with rates information, booking of a reservation, extending of contracts and directions.
• Reviewing the rental agreements with the customer to ensure complete understanding of rates and charges.
• Provided total sales solutions to customers and ensured that sales associates were up to speed on new products and offerings and sales techniques necessary to sell them.
• Trained store associates in using store systems to support the customer experience, including the point of sale.
• Ensured associates delivered strong customer experiences that will allow customers to confidently recommend Soundtech to their friends and family.
• Ensured that visual merchandising was appealing to customers while adhering to Soundtech standards.
• Assist the retail store manager in planning and implementing strategies to attract customers.
• Provide high-quality customer service to optimize customer purchases and payment processes.
• Assist sales representatives in closing sales, and finding creative solutions to customers needs.
• Providing administrative support for the director of Development and the director of Marketing and Communication.
• Overseeing the receptionist area, including greeting visitors and responding to telephone and in-person requesting for information.
• Coordinating inventory orders, office supplies, and travel arrangements for the development staff.
• Screening the resumes submitted to company and posting openings to a job board.
• Arranging and coordinating travel arrangement, preparing detail itineraries.
• Preparing the correspondence letters, emailing and responding to all requests in a professional manner.
• Maintaining confidential files, assisting with all updates and changes to the policies and procedures.
• Troubleshooting technical issues with equipment primary contact with it contractors.
• Assisting in our research department, data entry, benefits, and invoice processing.
• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centres’ (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
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