Magdy El Okka

Vendor Management Supervisor at Capiter

• Egypt - Cairo
• My current job since November 2021

Customer service and operations manager at ونيس

• Saudi Arabia - Riyadh
• July 2022 to July 2023

CRM Supervisor at IDG

• Egypt - Cairo
• May 2021 to October 2021

Call Center senior team leader at Careem NOW

• Egypt - Cairo
• July 2019 to May 2021

Team Leader at Careem

• Egypt - Cairo
• June 2017 to June 2019

Private business at El Zohour

• Egypt - Cairo
• January 2015 to February 2017

I own a tourism company during this period

customer care team leader at OSN

• United Arab Emirates - Dubai
• November 2011 to October 2014

responsible for the customer service team on OSN Dubai and to develop the performance of the team and increase the customer's satisfaction. also responsible for the daily, weekly and monthly report for the team numbers and performance . also I was responsible for training the new hires in handling the angry customers and professional handling. work with the team on how we can improve the team numbers and engagement and get the best performance out of the team.

customer service team leader at Mobinil

• Egypt - Cairo
• June 2009 to October 2011

was responsible for driving the team performance and KPI's coach and educate the team and monitor their calls and performance.

Call Center Agent at Mobinil

• Egypt - Cairo
• June 2007 to June 2009

handling the customer's calls to answer all their queries and questions and to solve any problem they faced during using the company's services.

Front Desk Agent at Cairo sheratoon Hotels towers and casino

• Egypt - Cairo
• June 2004 to February 2007