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Tariq Alsalmi, Workforce Management Officer

Tariq Alsalmi

Workforce Management Officer·Qatar Government Contact Centre

Qatar

Bachelor's degree, Computer Science

Work experience

Total years of experience: 14 years, 4 months

Workforce Management Officer

August 2021 - Present

Qatar Government Contact Centre

Doha, Qatar

August 2021 - Present

Report Designer
Data Entry

Company industry:
Management Consulting
Job role:
Support Services

Customer Service Representative

July 2017 - July 2021

Qatar Government Contact Centre

Doha, Qatar

July 2017 - July 2021

Working under different client projects such as PHCC & MOPH.
Performs clerical work for the department and communicatesefficiently with all clients through various methods (Calls andemails) to collect the details and provide helpful accurateinformation to clients.
Maintains comprehensive and Keeps all client's databasesupdated.
Maintains the strict confidentially of all department, residents, andfellows’ records at all times.
Making outgoing telephone calls to customers/clients to providefurther information or to follow up on information previouslygiven if needed.
Demonstrate a high level of empathy during interactions with thecaller.
Supporting other functions within the project such as providingspecific information and more as instructed by the line manager.
Performing initial analysis to assess the quality of the data, usingadvanced computerized models to extract the data needed.
Preparing reports based on analysis and presenting them tomanagement.
Ensure adherence to company policies, procedures, and practices.
Attend training courses relevant to the role and implement thetraining as appropriate.
Establishing and maintaining effective working relationships.
Communicating effectively verbally and in writing in English.
Work as a team with other colleagues to carry out work smoothly.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Graphic Designer

June 2016 - June 2017

Malomatia Qatar

Doha, Qatar

June 2016 - June 2017

Role: - Create and design printing advertisements
Website design and development
Application design and development

Company industry:
Software Development
Job role:
Design, Creative, and Arts

Graphic Designer

February 2012 - June 2016

Orange Advertising

Qatar

February 2012 - June 2016

Company industry:
Advertising
Job role:
Design, Creative, and Arts

Education

International Institute Of Management And Administration

January 2016

January 2016

Bachelor's degree, Computer Science

India

GPA (rating): Very good

GPA (rating): Very good

Computer Science - Graphic Design
View attachment

Skills

Microsoft Office
Expert
Microsoft Office
Expert
MIS Reporting
Expert
MIS Reporting
Expert
WF
Expert
WF
Expert
MIS
Expert
MIS
Expert
Trainers
Expert
Trainers
Expert
Computer skills (Microsoft Office,Power Point & Excel)
Expert
Computer skills (Microsoft Office,Power Point & Excel)
Expert
Customer service
Expert
Customer service
Expert

Languages

Arabic
Native Speaker
English
Expert