Front desk
Salam
Total years of experience :5 years, 7 Months
responsible - AL
Future Lagoon view Hotel in Marsa Alam.
Main activities and
responsibilities
• Answer inquiries pertaining to hotel policies and services, and resolve occupants'
complaints.
• Participate in financial activities, such as the setting of room rates, the establishment
of budgets, and the allocation of funds to departments.
• Handle the front desk clerks shifts.
• Resolve all the holding problems with the customers.
• Get the feedbacks from the guest at check out.
• Check the arrival of the next day and block the rooms.
Floriana Dream Lagoon Hotel in Marsa Alam.
Main activities and
responsibilities • Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the
accommodation.