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Qaiser Jawed Jawed, Design and Business Development Manager

Qaiser Jawed Jawed

Design and Business Development Manager·Alwafi Kitchens and Cabinets

United Arab Emirates

Bachelor's degree, Arts

Work experience

Total years of experience: 22 years, 8 months

Design and Business Development Manager

February 2019 - Present

Alwafi Kitchens and Cabinets

Abu Dhabi, United Arab Emirates

February 2019 - Present

Company industry:
Interior design
Job role:
Design, Creative, and Arts

Customer Service Executive

October 2018 - February 2020

Obegi Home LLC

Dubai, United Arab Emirates

October 2018 - February 2020

Company industry:
Interior design
Job role:
Support Services

Sales and Customer Services Executive

January 2016 - October 2018

Al Shaya Enterprises

Abu Dhabi, United Arab Emirates

January 2016 - October 2018

-Designing Kitchens and Wardrobes for New Projects.
-Explaining about Product Quality and Features along with End Benefits.
-Preparing daily and monthly reports.
-Maintain awareness on the latest developments in the Kitchen Furniture Industry.
-Generating new business using existing network of industry contacts.
-Ensuring necessary actions are undertaken.
-Preparing final design presentations and contracts for End Consumers, Contractors, Designers and Consultants.

Tools Used: SAP, CRM, ERP, MS Office, 2020 Fusion.
Trainings: CRM Training, SAP Training, VAT Training, NOBILIA Product Training.

Company industry:
Fit-Out & Joinery
Job role:
Sales

Sales and Customer Service Executive

January 2012 - January 2016

British Kitchen Industries

Abu Dhabi, United Arab Emirates

January 2012 - January 2016

-Responsible to Manage Kitchen Showroom and Production Factory.
-Prepare Strategies to enhance the retail performance.
-Promotional programs and Marketing.
-Designing new kitchens and wardrobes for consumers.
-Preparing daily and monthly reports.
-Generating new business using existing network of industry contacts.
-Ensuring necessary actions are undertaken by the sales team.
-Prepare sales presentations for high-level Management.

Tools Used: ERP, MS Office, Designing Software KD 2.1
Training: ERP Training, Production Training.

Company industry:
Fit-Out & Joinery
Job role:
Sales

Assistant Manager Operations

May 2011 - December 2011

Oriental Group of Communications

Lahore, Pakistan

May 2011 - December 2011

• Supervised, Monitored and Evaluate Performance of 60 Members of the Sales Team.
• Direct Parties Reconciliation.
• Responsible for Training, Providing Complete Product Knowledge and Selling Techniques.
• Monitoring Quality Performance of Customer Service team after Sales.
• Daily / Weekly & Monthly Sales Reports.
• Suggested Innovative Ideas on Sales Strategies to Increase Sales during Meetings and Implemented such upon Approval by Higher Management.
• Report to “Manager Operation” on Daily Performance of Sales and Customer Staff.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

September 2006 - February 2011

OVEX Technologies (Pvt.) Ltd.

Lahore, Pakistan

September 2006 - February 2011

• Pioneer Sales Executive for new Projects.
• Order Processing in CRM.
• Meeting daily based targets.
• Handling Sales and Customer Services “Inbound/Outbound”.
• Keeping record of Sales Rotation on Daily Basis.
• Achieve and Exceed monthly sales quota as per Supervisor’s Instructions.
• To conduct & monitor in-shop selling activities.
• Reporting competitor activities and maintaining sales record.
• Training New Representatives on Product Knowledge and Soft Skills.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

September 2003 - September 2006

SSPAK (KoolPrint) Custom Printing and Designing.

Lahore, Pakistan

September 2003 - September 2006

• -E-Commerce company for USA and UK (Advertisement, designing and Printing)
• -Managed U.K and USA campaign on my own and generated excellent sales based result.
• -Efficiently Worked on Customer Retention.
• -Developed and Introduced Call Processes that Never Existed Before and Achieved Tremendous Results by Generating Sales Revenue and Reducing Order Cancellation.
• -Data Management of Different Clients from Designs to Everyday Fax and Email Communication.
• -Communicating with FedEx, DHL and other Courier Companies to have a Follow-up to Meet Client Demanded Product Delivery Dates.

Company industry:
Advertising
Job role:
Customer Service and Call Center

Education

University of the Punjab

December 2005

December 2005

Bachelor's degree, Arts

Pakistan

Skills

Interior Design

Expert

B2B Sales

Expert

Teamwork

Expert

Business Development

Expert

Client Retention

Expert

Traning

Expert

Customer Service

Expert

Business Development

Expert

Sales

Expert

Negotiation Skills

Expert

ERP

Intermediate

SAP

Intermediate

Fussion 2020

Intermediate

CRM

Intermediate

Interior Design

Expert

B2B Sales

Expert

Teamwork

Expert

Client Retention

Expert

Languages

Arabic

Intermediate

English

Expert

Urdu

Expert

Hobbies and interests

fishing, internet surfing.