Qaiser Usman

RESPONSIBILITIES

Warehouse Supervisor

• Overseeing stock control and processing orders.
• Ensuring quality, delivery and budget objectives are met.
• Delivering and fulfilling objectives and directions from the operations’ headquarters.
• Keeping stock control systems up to date and planning future capacity requirements.
• Producing regular reports and statistics on a daily, weekly and monthly basis.
• To work with the Health and Safety Manager & Warehouse Manager to ensure safe working environment for staff.
• To ensure warehouse housekeeping is to a high standard and that the warehouse is well organized to aid operations.
• To manage staff in the absence of Warehouse Manager & to ensure high standards of supervision & customer service.
• To assist in setting & maintaining rotas to ensure that the warehouse & associated activities are adequately and appropriately staffed.
• To work with the Warehouse Manager to ensure that security procedures are understood & implemented by staff.
• To organize & plan own workload, in consultation with the Warehouse Manager to ensure that all deadlines are met.
• To undertake any other reasonable tasks as may be requested from time to time.

RM PLANNER

• Evaluate vendor’s quotation to ensure that they are in line with the technical and commercial specifications required for the project.
• Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation.
• Ensure the entries into the RMA database of returned material.
• Process product returns and Conduct product failure analysis.
• Decide on disposition of material received - i.e. repair in house, return to vendor, validating warranty claims (subject to review of Manager).
• Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives.
• Provide feedback on vendor problems to the Materials and Engineering departments.
• Interface with Customers, internal and external.
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required

RM/PM & FG’s Warehouse Opertaions:
• Inventory management of all incoming and outgoing Raw Materials and Packaging Materials stocks at factory Warehouse.
• Regularly monitoring and circulate the daily opening and receiving of RM/PM.
• Monitoring and circulation of Danger Level RM/PM in terms of stock.
• Communication and coordination with material planner and purchase department regarding stock.
• Monitoring and formalize the movement of RM/PM of production unit.
• Management of on time disposal of defective and rejected items.
• Entry of on time receiver and get clearance from quality department and supply chain team.
• Take initiatives to reduce business waste coordinating with quality department, material planner, purchase dept. And Functional Head.
• Ensure and manage any additional task given by Functional Head/HOD.
• Overseeing cycle counts and reconciliation activities.
• Preparing daily dispatch & stock report.
• Receiving Dispatch Orders.
• Scheduling the drivers & organizing the daily dispatch of finished goods .
• Loading & unloading of materials.

Dispatch of Goods:
• Supervise daily operations of the dispatch department
• Ensure productivity and quality goals are met
• Coordinate with the sales and production department
• Prepare quota calendar working closely with the sales department
• Resolve issues relating to dispatch, service orders and customer service
• Oversee processing of all paperwork and billing backlog
• Verify purchase orders and submit copy of dispatch to the account department
• Brief employees on safety issues and ensure enforcement of company policies and procedures
• Give instructions to drivers and track vehicles and container placement
• Coordinated schedules and monitored staff performance

Ensured Safety And TPM At Warehouse

Managed Warehouse operation with full compliance to Company Safety Policy to maintain Zero” accident. Maintained high safety standard for all the people, store & warehouse. Managed all TPM activity.

JOB ACCOMPLISHMENTS

1) Increased Efficiency
Developed cost-effective transportation rates while reducing overhead, total inventory, and overall cost-per-order processing. Improved company’s warehouse operations, including processes, layout, and flow, by working closely with their transportation provider.

2) Improved Customer Service

Fulfilled operations’ inbound and outbound transportation to deliver marketing’s promise to the customer to get the shipment delivered on time and in good condition also inbound logistics systems and vendor compliance in place was my first priority.

3) Increased Sales

With the direct promotions and advertised product maintained on-time and in-stock position furthermore with the availability of reliable source of merchandise, ended up losing sales and customers, got the product quickly and safely into the logistics pipeline, appllied safety to the product and made it possible to avoid damage from inbound transportation so that the reduction of product availability could be controlled.

4) Improved Relationships

Executed two-way collaboration between retailer and carrier. Remained involved with the total cost, time in transit, and responsiveness of the carrier representative.

RESPONSIBILITIES

• Direct all store operations for Industrial products, receiving, and inventory control.
• Co-ordinate and perform assigned materials management tasks, including: Placing orders daily with the vendors, Inventory Control, accepting incoming orders, Rotating, Stocking, and maintain inventory.
• Keeping stock control systems up to date using ERP inventory system.
• Manage departmental administration and planning in accordance with ISO9001 requirements, Implementation of company policies and sops.
• Conduct regular follow-up with vendors and contractors for timely delivery and installation of procured goods in accordance with the contract terms and conditions.
• Provide assistance in submission of documents to Finance department for payment to suppliers/contractors after reviewing invoices and other administrative and technical checks.
• Communicate recommendations in respect to inventory and trends to Inventory Management, Procurement and Logistics personnel.

JOB ACCOMPLISHMENTS

• Reorganized the warehouse inventory system, making the process 50% less cumbersome to handle than before.
• Implemented advanced quality control procedures, resulting in a 77% decrease in product returns and complaints.
• Key player on team that consistently exceeded stated objectives on all projects.
• Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders.

RESPONSIBIITIES

• Receiving incoming material and routing to appropriate area or personnel, filling work orders from production, packaging assemblies and receiving into finished goods, ensured inventory transactions are accurately logged and overseeing cycle counts and reconciliation activities.
• Developed and maintained departmental work instructions for all tasks.
Established work procedures to meet warehouse demands as dictated by production schedules and work flow.
• Interpreted company policies to workers and enforcing safety regulations.
• Recommended measures to improve quality of service, increasing efficiency of department.

JOB ACCOMPLISHMENTS

• Achieved high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.
• Set up an effective warehouse management system for increased productivity and better real-time inventory control.