Business & Project Manager
Bayt.com
Total years of experience :14 years, 10 Months
Project Management :
-Managing IT projects such as virtual job fairs & virtual events for Bayt.com and enterprise clients such as USAID & Taqat Online.
-Managing all aspects of the virtual event from preparing RFP to project execution: interface design, online event marketing, participant registration, booth set up and overall project coordination & supervision.
-Tracking project deliverables and monitoring and reporting on the progress of deliverable to team members.
-Handling post-sales client relationships with key enterprise accounts such as Ministry of Labour, Hashemite Kingdom of Jordan, Higher Colleges of Technology and Abu Dhabi Systems and Information Center.
-Ensuring various IT projects and initiatives are delivered smoothly on-time and on-budget.
Operations & Management -Bayt Career Services :
-Streamlined the division and work flow practices to significantly bring down customer complaints and refunds.
-Managing day-to-day operational activities including remotely coordinating with writers, career consultants and freelance employees to ensure metrics are communicated and met.
-Ensuring customer complaints are resolved promptly and diligently.
-Responsible for ensuring that customer complaints and refunds are minimized.
-Overseeing recruitment activities within the department.
-Successfully hired and mentored writers who are now extremely productive and effective members of the company/department.
Content Development & Online Marketing:
-Actively engaged in developing webpage and marketing content (email campaigns, mass mailers, and online banner advertisements) for new various projects & initiatives of Bayt.com (such as job seeker workshops, ResumeLance, virtual events and client IT projects).
Training and Writer Development :
-Engaging with consultants on a regular basis to mentor and monitor them.
-Overseeing quality of submission by writers and implementing procedures to ensure certain standards are introduced, implemented and met.
-Training new team members on internal procedures, organizational culture and best practices.
Highlights :
-Hired as the Unit Manager to travel to Pakistan and set up the country's first sales office in Lahore.
-Managed the recruitment drive and interviewed, hired and trained the initial sales, support and career services team.
-Played a key role in customizing Bayt.com product offerings and pricing for the local market.
Key Responsibilities :
-Managed and mentored the small, start-up team of business development executives, career consultants and CV writers.
-Responsible for sales training and familiarizing employees with Bayt.com company values, vision, mission and culture.
-Handled a portfolio of 80 multinational/enterprise accounts in Pakistan.
-Developed marketing content (banner ads and email campaigns) to announce the launch of Bayt.com in Pakistan to Pakistani job seekers and employers.
Managing a portfolio of over 400 key accounts- actively consulting with clients and employers on recruitment packages and candidate sourcing.
Extensively trained in the consultative sales approach.
Proactively generating fresh leads and bringing new customers for the company each month.
Strong understanding of referral marketing.
Self-motivated, hard-working and extremely comfortable with presentations and client meetings.
Completed a fast-track, news-writing course with PMA Media Training (The Gold Standard)
Edited news stories, features and articles for the city desk
Entrusted with the responsibility of writing, copyediting the Front Page lead story (metropolitan section)
Took initiative and monitored the news database (octopus) daily to identify underrated stories, developing them in collaboration with reporters
Set in place a mechanism for grabbing images from the Express TV input stream and used them as vital, visual reinforcements
Contributed comment pieces to the Op-Ed section
Taught students studying at the undergraduate level for their University of London degrees.
Course taught: Computer Based Information Systems
I graduated with honours (classification: merit) and obtained my MSc in Media and Communications.
