Self employed
Self employed
Total years of experience :11 years, 5 Months
Venture capital funding for agricultural projects and dairy farming sector
Sri Balaji Timber Depot is pioneering company in the field of timber imports and exports in India. we deal with imports of logs, sized slabs and other cut sizes as per customers requirement and source these from west Africa, Malaysia, Indonesia and other countries.
My responsibilities include
•Handling of imports of containerized timber imports to india.
•Communicating with our supplier regarding the requirement of logs size and measurement as per customer requirement.
•Dealing with documentation and other customs procedure at local customs office and ensuring smooth clearance at customs.
•Arranging road transportation and dealing with border sales tax documentation.
•Other management works regarding imports of timber like license requirement etc
• Customer co ordination and updating of shipments on daily basis to key customers.
• LCL operations right from picking at origin, monitoring the transit, co ordination and assisting for customs clearance and delivery.
• reporting to Product manager
• Managing field staffs and messengers for loading, timely customs clearance, collection of documents, online customs process.
• In charge of SEA-AIR shipments to various destination
My achievements performed.
• reduced the customer complaints by introducing customer report and adding tailor made solution to customer right from the beginning of quotation of the shipment tagging as time sensitive especially for military cargoes, diplomatic cargoes, exhibition cargoes which is bound to arrive no later than specific date.
• Maintaining soft copies of all supporting documents pertaining to invoices thus avoiding payment delay from customers.
Responsible for acting as the point of contact for the escalation of repeat/unresolved situations and/or related issues to ensure optimum customer satisfaction.
Function as point of contact for designated high profile situations and complicated issues. Handle escalated matters from operations department and sales department and report to top management on customer related issues.
Analyze issues, determine root cause and take steps to improve processes to assure that future issues of the same nature do not reoccur.
Identifying the specific needs of the Customers and participate in design and implementation of improvement processes and SOP.
Develop and maintain reports including tracking and resolution of customer issues.
Communicate status and resolution with all levels on escalated issues. Follow up with customer and all involved parties.
Daily operational activities regarding customs clearance for clients
Managing field workers for port related activities, arranging transportations to customer doorsteps.
Daily report updates and communicating with clients for alerting and informing of deadlines for speedy actions.
Maintaining old files and keeping it ready for future revisions in case of management issues
My Achievements performed in Air link.
When in charge of handling the product Rainbow milk in UAE under unilever brand.
And on course of time effectively reduced the amount of demurrages paid by them by clubbing their
Forecast of demand requirement in the UAE market and their orders placed with supplier by introducing demurrage management schedule. It simply reduces the number of containers lying at port in demurrage. By making changes in sailing schedule, change of shipping line with longer transit times, understanding the past flow of containers from local warehouse to other distribution centers around UAE, increasing the number of free days with liners etc.
Worked as operations executive in Leaap International Pvt Ltd.
Involved in clearance and operational planning of import consignments
Assigned as NVOCC coordinator and involved in Freight rate negotiation
Planning and managing the field workers for clearance of goods
Communicating with customers and updating of daily reports both for top management and customers.
Communicating with field workers for all CFS related operations
Project dissertation on Information Technology in the Logistics sector (at Omega Global Logistics).Done a exclusive research on usage of IT in logistics operations.
A mini project done on the title Marketing of Freight Forwarding Services. (at Indev Group of Companies)