Raha Elferkh

Managed and Executed several projects from idea to execution
Collaborated with design department to develop all Marketing Collaterals
Handled the Real Estate division: tenants, customer complaints, and maintenance requirements
Managed all F&B Online and Offline Marketing
Managed annual budget account including competitive supplier review as well as business
growth level
Enhanced overall company profit and Increased overall Sales by 38%.
Achievements/Tasks
Achievements/Tasks

Managed day-to-day operations to the highest standards
Recruited, managed, and trained the restaurant's team to provide excellent service
Organized the daily and weekly rots for the restaurant's staff
Ensured a high level of customer satisfaction
Liasing with the head chef to discuss and develop the menu
Ensured Health and Safety and also hygiene procedures and standards are maintained
Purchased stock, supplies and negotiated best price with trade suppliers
maximized all business opportunities to drive sales
coordinated with interior designers for restaurant upgrade, repairs and maintenance
Set monthly weekly and daily targets and make a plan to got it

Conducted day-to-day project coordination, planning, and implementation across multiple
teams
Created .and technical application documents
Launched new Apps and services that enhanced the internal process flow, and increased
customer experience
Handled customers complaints
Trained Staff weekly
Handled VIPs and embassies contracts

Manage Team Member Schedules, stock, and wastage levels
Analyzing and planning restaurant sales levels and profitability
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Evaluate guest satisfaction levels with a focus on continuous improvement
Develop menus with other members of the Food and Beverage team
set a sterling example in terms of service, products, and knowledge to the team, that reflects
the concept of the restaurant, lead the restaurant efficiently in cost and expenses, constantly
delivering the highest quality of F&B services, as well as driving high top line revenue and profit
results
Understand the concept of the restaurant thoroughly and train all employees of the restaurant
in regard to the concept
Ensure team members consistently maintain brand standards and high levels of customer
service
manage guest queries in a timely and efficient manner
inspire the team to always execute the highest level of service standards