Cloud4C services
Cloud4c Services
Total years of experience :24 years, 1 Months
A transformational Leader and customer success Innovator at heart, having led major break-through projects, today I am leading our crucial team of program managers, Cloud Solution Architects, Quality, and process engineers who work across the various domains of solutions and services to help customers migrate their data, develop apps, run their business, help their employees collaborate, and run a smarter enterprise. Development of IT business strategy for a large group of customers in Middle East and support of cloud4c overall IT strategy
Offshore Delivery leader (Cloud & Infrastructure) for BFSI & Enterprise Customers - Managed account of $10m USD Globally.
Establish policies, procedures, best practices in the accounts. Awarded best SDM for 2020
helped existing clients accelerate their adoption of Cloud and Cloud technologies
Customer Experience - Meeting SLAs. KPIs & CPI, Tickets, Major Incidents and P1 Review, Optimization & Driving Productivity with automations and reduced FTE. Risk, Governance & CSAT
Growth - New Logo & Stay green, Delivery assurance & transformation
Overall technical and business responsibility for Cloud and Managed Services within Sundaram Group of companies. Manage Datacentre services revenue and business goals, manage the P & L and drive actions to rapidly accelerate growth
Spearheaded IT infrastructure with DC, DR, with a team of more than 100 professionals and coordinated with application development team for Sundaram Finance (using Oracle 11g and ADF home grown ERP, Oracle Financial and Oracle Hyperion for Group Consolidation).
Tracked infrastructure assets, their procurement as well as ensured the security of infrastructure and applications.
Manage project scope and manage project changes through the change management process
Work with customers and technical resources to develop project plans, detailing work break down
structures and identify critical path
Prepare & formulate IT strategic and operational plans to align to the organization’s vision and
ensure cost optimizations
Hands on Implementation of Quality standards like CMMI-1.2; Scrum; LEAN & 6-sigma principals
in execution and delivery
Product Support Arcserve and Etrust
Datacentre Practice - Indian Coast
B.Sc Physics
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