Part-Time Teacher
Home Tuitor
Total years of experience :13 years, 0 Months
I provided personalized instruction to both primary and secondary school students, emphasizing foundational math skills and English grammar. Using engaging methods, I facilitated lessons in math problem-solving and grammar, ensuring comprehension through tailored support.
Achievements: Best stack rank attained three times. Skills: Leadership, demonstration, training. Applications used: Excel, Outlook, PPT, Word, Oracle, and Company's personal software.
Applications used: Excel, Outlook, Word, PPT for presentations, and Oracle. Achievements: Known for employee engagement activities, trustworthy. Skills: Leadership, training, motivation, teamwork.
• Ensuring completion of every task, from call assignment to task completion, while meticulously tracking
various types of calls.
• Achieving parameters quarterly and consistently meeting yearly targets, showcasing diligence and
commitment to achieving goals.
• Conducting presentations on field team performance annually at assigned locations, demonstrating
strong communication and presentation skills while providing insightful analysis and feedback.
• Providing personalized one-on-one sessions to support low-performing individuals, identifying areas
for improvement, and implementing strategies to help them succeed.
• Facilitated training sessions and provided mentoring to team members, emphasizing the importance
of their roles and fostering understanding of their contributions.
• Conducted weekly huddles and monthly recognition programs to motivate team members and enhance
productivity on a daily basis.
• Played a pivotal role in addressing customer escalations, ensuring timely resolution, and maintaining
strong relationships with both internal and external stakeholders.
• Prepared and shared reports highlighting team performance and delivered monthly presentations to
stakeholders.
• Promoted daily group discussions to foster camaraderie among team members, strengthening
teamwork and collaboration to achieve common goals.
• Dispatched calls online through a third-party portal for field technician visits at ATM machines to repair
their problems.
• Managed high incoming call flow, ensuring timely response to customer inquiries and complaints.
• Updated customers with resolutions to their complaints, ensuring satisfaction and retention.
• Reported progress to the manager on time, providing regular updates on task completion and resolution
status.
• Attended meetings to understand and deliver up to expectations, actively participating in discussions
and contributing insights.
• Actively participated in all events, engaging with stakeholders, and representing the organization
effectively.