Customer Service Team Leader For Administration and Marketing
Learners Education Academy, (SSM) Sharjah UAE Team Leader – Swiss School Of Management
Total years of experience :12 years, 1 Months
Key Responsibilities
• Systematic stream lining designing protocols - Brochures/CFP/Disclaimers/ Introduction of Reference Schemes/Student Surveys & Feedbacks
• Analytical Problem solving of student issues & Conflict Management
• Introducing New BBA batch (onsite/online) as Business Development Strategy
• Selection/Recruitment/Training of efficient staff + Faculty
• Setting & leading team with clear directives towards profitability
• Introducing Daily Call Back & Feedback Analysis
• Bench Marking the SSM Brand in market portfolio
• Taking lead control towards Responsibility & Team Performance as a personal milestone achievement for Business profitability. Team Empowerment
• Front loading Business development analysis
Al Tareeqah Management ATMS, Sharjah UAE
Jan 2016-Till Date:
Senior Marketing Executive Cum Senior Admission Officer :
•Advicing Relevant Program of Education as per the Experience of the Student
•Active Student Counselling
•Planning, developing and implementing effective marketing communication campaigns.
•Using the full marketing mix for the company’s marketing communications
•Understanding the product and customer profile and write thorough specs for each.
•Recruit and communicate with new students from a variety of Nationalities and also
based in another Country.
•Interview students to understand their objectives and background.
•Provide clarifications to student’s queries in a professional manner.
•Follow-up with students for any inquiries through direct meetings, live chat, phone calls
and emails.
•Advice students about the programs offered, admission procedure, eligibility and costs
involved.
•Provide assistance to the students to complete the enrollment forms.
•Review all the students’ applications
- Arrange orientation programs, educational workshops and graduation programs for
students.
Ecosmart International MNC. Dubai, UAE
Sales Coordinator:
Managing a team Single handedly.
Managing and achieving Team & Personal sales targets;
Submitting Team Sales Reports weekly.
Helping and motivating them to achieve better results and providing guidelines to them;
Dealing directly with the customers attending their queries and solving problems related
to prices;
Improving Sales Productivity
World Trade Centre, Dubai, UAE / Sharjah City Centre:
Promoting and introducing Products of Aptamil Brand:
Demonstrate and explain products, methods, or services in order to persuade customers
to purchase products or utilize services.
Identify interested and qualified customers in order to provide them with additional
information.
Keep areas neat while working, and return items to correct locations following
demonstrations.
Practice demonstrations to ensure that they will run smoothly.
Prepare and alter presentation contents to target specific audiences.
Provide product information, using lectures, films, charts, and/or slide shows.
Sell products being promoted, and keep records of sales.
Set up and arrange displays and demonstration areas to attract the attention of
prospective customers.
Season Flowers (Indoor Landscaping) Sharjah, UAE.
Sales Executive Cum Admin-Feb 2015-2016
Bringing in fresh sales for the company
Follow up with customer service orders as well as complaints
Performing general admin duties of getting LPO and submitting invoices
Follow up on payments and renewal of contracts
Keeping track with current market records and figures
Tootal Thread Costs India Ltd. Dubai, UAE
Sales assistant Cum Admin, April 1993-March 1994
Issuing sales invoices to customers and payment follow up;
Maintaining financial records including entries for Sales, Purchases, and Receipts and
Payments.
Performing general office duties and administrative tasks such as internal and external
mails, couriers, telephone support, filing, etc.
Organizing and filing sensitive/confidential documents
Preparing Statistical Reports
Premiere Rent a Car. Dubai, UAE
Receptionist Cum Secretary. April 1992-Mar1993
Office Correspondence, Office Calls, Filing etc.;
Tracking of orders from inquiry to delivery, liaising with vendors, customers, banks &
customs authorities to ensure timely delivery of orders;
Taking Minutes of Meetings, Handling sales and accounts.
Have completed my Education in India and have alternative certificates
URL removed due to policy violation. Please contact support for further information.