Operations Manager - Facilities & Technical Services
Reliance Gulf Cleaning Services LLC
Total years of experience :32 years, 5 Months
Key Accountabilities:
• Developed and Implemented strategies related to the “Facilities and maintenance operations” for Hard and Soft services.
• Ensured that the customer Facilities are met with government regulations and environmental regulations, health, and safety standards.
• Managed budgets and ensured that cost-effectiveness is achieved for that projects.
• Managed refurbishment of Fit-Out FM Project works.
• Established regular and periodic inspections and documentation for the properties as per contracts.
• Achieved basic facilities, MEP services including HVAC, Cleaning, Security Guards, Landscaping, Pest control, Specialized services like Fire Alarm, Fire Fighting, Escalators & Elevators maintenance, BMS, and CCTV are well maintained as per contracts.
• Liaised with external subcontractors and internal teams to effectively maintain service quality.
• Contract reviews, prepare and manage annual budget for effectively looking after organizational infrastructure.
• Interacted with clients and team members to effectively communicate project requirements to match with deliverables in compliance with organizational policies and procedures.
• Implemented various cost savings and process improvement initiatives for increasing departmental profitability. Optimize resource utilization and streamline processes for increasing operational efficiency.
• Coordinated purchase and vendor management for facilities based on Quality Management System standards and other statutory regulations.
• Monitored and achieved team performance and set up standards for deliverables and task management as per contracts.
Key Accountabilities:
• Develop and implement strategies related to the “Facilities and maintenance operations” for Hard and Soft services.
• Develop and implement team tasks based on contracts deliverables, SLA, KPI and Quality standard implementations.
• Prepare and maintain PPM schedule, daily tasks and material management.
• Manage daily operations of the service team, customer service and sub-contractors for assigned property maintenance.
• Operation of utility systems, janitorial services, and ground maintenance.
• Service requests, work orders and emergency work management.
• Check out and Check in management for tenant move in and move outs.
• Damage reports and refurbishment package works.
• Monitor and control utility expenses and consumables for asset operations and maintenance.
• Services include MEP services, HVAC, Cleaning, Security Guards, Landscaping, Pest control, Specialized services like Fire Alarm, Fire Fighting, Escalators & Elevators maintenance, BMS, CCTV, etc.
• Liaise with external sub contractors and internal teams to effectively maintaining service quality.
• Contract reviews, prepare and manage annual budget for effectively looking after organizational infrastructure.
• Interact with clients and team members for effectively communicating project requirements to match with deliverables in compliance with organizational policies and procedures.
• Present proposals and solutions on the technical and cost related to building services maintenance.
• Implement various cost savings and process improvement initiatives for increasing departmental profitability. Optimize resource utilization and streamlining processes for increasing operational efficiency.
• Coordinate purchase and vendor management for facilities based on Quality Management System standards and other statutory regulations.
• Site Inspections and Monitor team performance and set up standards for deliverables and task management
• Ensure profitability and business sustainability.
Key Accountabilities:
• Managed facilities and engineering operations at Meydan Grandstand, Racecourse, Meydan Central Cooling Plant, Dubai Racing Club Buildings, Meydan Avenue, Master Community area, Dubai Racing Club Stables, Meydan Tennis Academy, Zabeel Feed Mill, The Meydan Hotel, Track-Meydan Golf Course, ICE School, Dubai Equestrian Club, Emirates Equestrian Centre, MBRAM City - District ONE (616 Villas, Retail Assets & Community), Corporate Sales Office, Meydan Residences (447 residential apartments), Polo Residences, Kent College and other Meydan properties.
• Involved in operation and maintenance of MEP and Civil infrastructure services, housekeeping and cleaning operation for the properties.
• Coordinated delivery of total facilities management services across multiple contracts for the Meydan properties in coordination with multiple teams.
• Assessed supplier contractual performance at the site and implemented effective remedial measures based on the identified deviations.
• Functioned as the point of contact with Statutory Authorities, distribution companies, and other government departments based on the business and operational requirements.
• Followed up with the concerned stakeholders for setting up facilities for conducting Dubai World Cup Races and Mega Events.
• Rolled out SAP NWBC, CAFM for all PPM, reactive calls, and requests from various stakeholders. Rendered technical advice on contract works undertaken.
• Acquired saving in utility bills for the properties by implementing the various innovative energy management plan. Evaluated technical service documents and prepared maintenance schedules in coordination with respective Engineers/Team Leaders.
• Worked as client representative involved in submitting reports on design issues/defects to the consultants/DLP contractor.
Highlights:
• Actively managed 8 Dubai World Cup races and other top events in UAE in coordination with around 800 to 1, 000 staff.
• Generated 8 to 10% saving on the utilities bill of the properties.
• Registered 50, 000+ assets in the CAFM system, set up condition survey of all MEP & Civil Assets.
• Established in-house maintenance team and eliminated the outside contractors and reduced the operational expenses.
Key Accountabilities:
• Functioned as a Technical Manager and handled Facility Operation, Maintenance and project works.
• Acquired strong proficiency in Maintenance Management, Contract Management, Engineering, Contract Review, Documentation, Testing, Commissioning, Handing Over and Snagging.
• Carried out Maintenance & Engineering works for the following Facilities
PPM Conrad Hilton Hotel, Dubai, United Arab Emirates
DIFC Central Park (CP-08), Dubai, United Arab Emirates
DIFC Gate Village, Dubai, United Arab Emirates
• Acted as maintenance in-charge during DLP period & after as per Client’s request.
• Coordinated with client, architects, consultant and Government Authorities; DEWA, SEWA, CDA & ETISALAT regarding various approvals and inspections.
Key Accountabilities:
• Functioned as Senior Electrical Engineer and handled Fit Out Projects and Maintenance works.
• Oversaw Technical Evaluation, Vendor Arrangement, Shop Drawing, Load Schedules, Material Submittals, Technical Submittals, Manpower Planning, Supervision, Testing, Commissioning and handing over.
• Conducted Engineering and Execution works for the following Projects - Dubai, United Arab Emirates
Carrefour Hypermarket-Mall of Emirates, Dubai, Fit Out (MEP Works) - Client: Majid Al Futtaim Consultant: Holford Associates - WSP
Carrefour Hypermarket-Century Mall, Dubai, Fit Out (MEP Works) - Client: Majid Al Futtaim Consultant: Brewer Smith & Brewer Gulf-Mario Associates
Key Accountabilities:
• Functioned as Project Engineer, proficiently handling Projects and oversaw Team management, Technical Evaluation, Vendor Arrangement, Shop Drawing, Load Schedules, Material Submittals, Technical Submittals, Manpower Planning, Supervision, Testing, Commissioning and Handing Over.
• Carried out Engineering and Execution works for following Projects - Dubai, United Arab Emirates
B+G+M+33 Storied Commercial / Residential Building & Multi Storied Car Parking, Dubai (Client: Al Muraiki Consultant: Chawla-Ian Banham)
Prepared and design checking of Electrical, fire Alarm and ELV system drawings
Handled manpower planning, site mobilization and assisting project manager for procuring materials for the electrical works.
Controlling, programming, supervising and monitoring of all project activities including testing
and commissioning of the electrical system and handing over.
Key Accountabilities:
• Demonstrated strong caliber as Electrical Engineer working in Industrial Oil, Gas, Chemical, Petroleum, Power Generation, EPC and Project Engineering.
• Acquired hands-on Team management, Technical Evaluation, Vendor Arrangement, Shop Drawing, Load Schedules, Material Submittals, Manpower Planning, Supervision, Testing, Commissioning and Handing Over.
• Performed Engineering and Execution works for following Projects - India
Castrol India Limited, Silvassa, India
Gharda Chemicals Limited, Panoli, India
Birla Cellulosic Limited, Birladham, Kosamba, India.
Dupont India Limited, Savli, India
Gujarat Chemical Port Terminal Company Limited, Dahej, India
Reliance Industries Limited, Jamnagar, India
Competent Electrical Engineer Certified by SEWA & DM