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Rami Salameh, Franchise relations section head

Rami Salameh

Franchise relations section head

ALBAIK Food Systems company

Location
Jordan - Amman
Education
Diploma, hotel management
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

Franchise relations section head at ALBAIK Food Systems company
  • Saudi Arabia - Jeddah
  • My current job since March 2014
Service quality assurance section head at ALBAIK Food Systems Company Ltd
  • Saudi Arabia - Jeddah
  • My current job since January 2010

Provide all required training, systems, and tools to the team in order to provide a high quality customer service .

Audit, monitor and analyze performance results .

Identifying root causes and determine solutions accordingly .

Support and work with team to implement action plans .

Education

Diploma, hotel management
  • at al khawarizmi community college
  • May 2005

Specialties & Skills

Audit Support
+Endorse 0
Training Plans
+Endorse 0
Customer Service
+Endorse 0
Customer relations
+Endorse 0
Communication skills
+Endorse 0

Languages

Arabic
Expert
English
Intermediate
Greek
Beginner

Memberships

Amman Orthodox Scout group
  • Leader
  • July 1988

Training and Certifications

 Mediation techniques and strategies (Training)
Training Institute:
WALKER CONSULTANCY
Date Attended:
March 2015
Duration:
12 hours
 Multiunit leadership training program (Training)
Training Institute:
ALBAIK FOOD SYSTEMS COMPANY LTD.
Date Attended:
February 2015
Duration:
84 hours
ISO 22000 (Training)
Training Institute:
ALBAIK FOOD SYSTEMS COMPANY LTD.
Date Attended:
November 2013
Duration:
16 hours
Customer service (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
 Human resources management and supervision. (Certificate)
Date Attended:
January 2010
Valid Until:
January 2010
 Certification Functional trainer (Certificate)
Date Attended:
November 2010
Valid Until:
November 2010
 Restaurant marketing (Certificate)
Date Attended:
December 2010
Valid Until:
December 2010
 Food cost control. (Certificate)
Date Attended:
March 2011
Valid Until:
March 2011
 Supervising food safety (Certificate)
Date Attended:
March 2010
Valid Until:
March 2010
 Serve safe course (Certificate)
Date Attended:
December 2010
Valid Until:
December 2010
 Hospitality and restaurant management (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
 Leadership and management program (Certificate)
Date Attended:
June 2010
Valid Until:
October 2010