Ramy Rashid

• Develop and implement effective sales strategies to drive revenue growth and expand market share.
• Build and maintain strong relationships with key clients, ensuring customer satisfaction and loyalty.
• Provide regular reports and insights to senior management, highlighting key sales metrics and areas for improvement
• Following up on leads and winning new clients.
• Developing and implementing strategic plans to manage and grow accounts.
• Retaining clients and building strong, trusting relationships.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Providing superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

• Elevate complaints to management.
• Provide customers with information about items.
• Ring up purchases.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Planning digital marketing campaigns, including email, social media and advertising.
• Maintaining our social media presence across all digital channels.
• Supervising clients campaigns.
• Creating new and creative ideas from scratch which can bring the best result for clients.
• Measuring and reporting on the performance of all digital marketing campaigns.
• Manage inbound/outbound marketing technology stack across multiple business units.
• Identify trends and insights, and optimize performance based on the insights.
• Develop a team culture, where expertise is shared, staff are continually learning, and innovation practice is the norm.

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Training or ensuring that workers are properly trained for their specific roles
• Scheduling work hours and shifts
• Coordinating job rotation and cross-training
• Providing reports and activity updates to management

• Plan & Sell Librarys Products
• Follow up on sales and monitor stock
• Maintain high levels of customer service
• Ensure the accurate processing of orders
• Help customers find items in the store.
• Check for stock at other branches or order requested stock for customers.
• Monitor copy & print center operations
• Ensure adherence to all company programs and procedures
• Ensure an inviting environment for the customers requests and concerns.
• Maintain a neat and clean Copy & Print center
• Perform other related duties as assigned
• Build strong relationships with the customer.
• Provide outstanding customer service
• Inspect account books and accounting systems to keep up to date