Certified Career Services Provider
AMF
Total years of experience :25 years, 4 Months
•Administer personality and interest inventories
•Use achievement and aptitudes tests to help clients get a better idea of what they are good at
•Counsel clients who are considering a career change
•Evaluate clients educational and work backgrounds in order to help them determine what they need to do next to achieve their goals
•Advise students about what courses and educational programs they need for particular careers
•Help clients select the right schools or programs for their needs
2012-Feb 2013 Barclays Bank Egypt Cairo, Egypt
Sales Strategic Planning & Process Improvement Manager
• Revise sales processes in order to format the model aiming to reduce cost and increase performance and create new processes to cover identified gaps
• Revise all SLAs for LG channel and provide proposals to enhance the process controls with better performance /reduce the TAT and cover the areas that could need new SLA agreements
• Create projects/initiatives in order to enhance team spirit and engagement
• Provide LiMME initiatives enhancing channel performance/control/cost
• Working closely on Customer Service Program with relevant stakeholders increasing customer satisfaction & loyalty
• Provide continuous BPI for LG complaints; aiming to reduce total number complaints received enhancing the sales quality
2009-2011 Barclays Bank Egypt Cairo, Egypt
Sales Business Development & LG Complaints Unit Manager
• Shared the success in pertaining Green on the regular Audit checks
• Providing and filtering monthly and/quarterly MIs, root cause analysis reports to enhance the overall performance of DS, and trends
• Providing attrition analysis report reflecting the DS trend from the attrited customers
• Launched DS / Quality Assurance Unit; verifying all CC & PIL TIAs in terms of documentations and policy procedures.
• Launched Sales Complaints Unit; covering all customers complaints and dissatisfaction to be exchanged to satisfaction & loyalty
2007-2009 Barclays Bank Egypt Cairo, Egypt
Booths & Events Sales Manager - Cairo & Alex
• Built & launched a unique team representing Barclays Egypt in all national events, conferences and exhibitions.
• Trained & developed 3 senior sales representatives for managerial posts in multinational companies.
• Managed the complaint handling team; handling complaints for the entire DSF unit.
• Providing monthly MIs for management indicating our complaints root cause analysis and LGs performance.
2006-2007 Barclays Bank Egypt Cairo, Egypt
Head of National Sales Assistant
• Assisted in building & Launching the retail Direct sales team across Egypt
• Produced monthly MI reflecting direct sales FOS and Headcount
• Worked as a liaison; coordinating between Retail DS unit and other functions
2005-2006 ALICO Cairo, Egypt
Potential Unit Sales Manager
• Developed Excellence in Sales training course.
• Accomplished Sales volumes reaching 130% of assumed target.
2004-2005 Sheraton Deira - HMC Dubai, UAE
Program Sales Manager
• Expanded sales team from 12 to 36 representatives.
• Implemented training course for new recruits - speeding profitability.
2001-2004 Sheraton Bahrain -HMC Manama, Bahrain
Assistant Program Sales Manager
• Received company's highest award for Customer Service and International Reservations for MEWA
• Expanded sales team from 12 to 36 representatives.
2000-2001 Le Meridien Cairo- HMC Cairo, Egypt
Customer Service and International Reservations Senior Officer
• Increased Profitability driven from reservations by 240% in 8 months.
• Expanded the office service territory to include Egypt and KSA.
• Promoted to Assistant Sales Manager in Bahrain.
1999-2000 Union Aire Cairo, Egypt
Foreign Purchasing Specialist
• Managed 1/3 of the whole foreign purchasing customers
• Rewarded as a Employee of the year 1999
1996-1999 Ain Shams University Cairo, Egypt • B.A., Faculty of Commerce - English section • G
