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Rashad Mammadov, Client Relationship Manager

Rashad Mammadov

Client Relationship Manager·XM

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 7 years, 8 months

Client Relationship Manager

March 2026 - Present

XM

Dubai, United Arab Emirates

March 2026 - Present

• Manage and strengthen relationships with a portfolio of international clients, ensuring high levels of customer satisfaction and long-term engagement.

• Act as the primary point of contact, providing timely support and tailored solutions based on client needs.

• Analyze customer activity and behavioral data to identify growth opportunities and improve client retention.

• Collaborate with cross-functional teams to deliver a seamless client experience and resolve operational issues efficiently.

• Maintain accurate CRM records, monitor performance metrics, and contribute to continuous process improvements.

Company industry:
Financial Services
Job role:
Sales

SALES TEAM LEADER

January 2025 - January 2026

DG MOTORS (Dragon Motors)

Baku, Azerbaijan

January 2025 - January 2026

TurboChina Division & China Market Coordination
• Promoted from Sales Executive to Team Leader within one year for outstanding performance.
• Achieved 143+ personal vehicle sales and contributed to 232+ stock vehicle sales by the team.
• Secured 78 custom vehicle orders imported from China, coordinating all documentation and
customer requirements.
• Managed end-to-end order execution, working with China partners and international logistics to
ensure timely delivery.
• Supported team in executing 286 confirmed orders, providing guidance, training, performance
monitoring.
• Developed tailored solutions for corporate and fleet clients, including EV hybrid vehicles.
• Maintained CRM, generated sales reports, and monitored pipeline forecasts to optimize rates.
• Leveraged market insights and customer analytics to identify new sales opportunities improve
profitability.

Company industry:
Automotive Dealership & Distributor

SENIOR SALES EXECUTIVE

January 2024 - January 2025

DG MOTORS (Dragon Motors)

Baku, Azerbaijan

January 2024 - January 2025

• Managed key individual and corporate clients for stock and custom vehicle sales.
• Specialized in electric, plug-in hybrid, and hybrid vehicles, providing personalized consultations.
• Consistently exceeded monthly sales targets through structured lead follow-up, negotiation, and
closing strategies.
• Conducted vehicle presentations, pricing discussions, and contract finalizations.
• Maintained strong after-sales relationships to drive repeat business and referrals.
• Monitored CRM and sales metrics to track pipeline, improve forecasting, and optimize customer
engagement.
• Supported market analysis and pricing strategies to align with demand and maximize sales
performance.

Company industry:
Automotive Dealership & Distributor

BUSINESS OWNER

January 2022 - January 2024

Greenmart Store

Baku, Azerbaijan

January 2022 - January 2024

• Managed all daily operations, including staff scheduling, inventory control, and supplier
coordination to ensure smooth workflow.
• Developed and implemented sales strategies, increasing customer retention and overall store
revenue.
• Negotiated with suppliers to optimize product selection, pricing, and profitability.
• Built and led a small team, providing training, guidance, and performance evaluation.

Company industry:
Retail & Wholesale

SELF-EMPLOYED

October 2018 - January 2024

Used Car Sales Specialist

Baku, Azerbaijan

October 2018 - January 2024

• Sold 80+ vehicles across multiple brands (Kia, Hyundai, Ford, Chevrolet, Mercedes) managing the
entire sales cycle.
• Generated and nurtured leads, conducted vehicle presentations, and closed deals effectively.
• Maintained CRM and customer records to improve pipeline tracking and follow-up efficiency.
• Negotiated pricing, financing options, and contracts with clients to maximize revenue.
• Leveraged market insights to identify trends, optimize inventory, and refine sales strategies.

Company industry:
Automotive Dealership & Distributor

SALES REPRESENTATIVE

December 2018 - October 2020

Amiral Construction

Baku, Azerbaijan

December 2018 - October 2020

• Identified and developed potential clients for residential and commercial construction projects.
• Conducted consultations, clarified requirements, and supported contract negotiations.
• Coordinated with technical teams to ensure proposals met client expectations.
• Ensured compliance with safety regulations, including risk assessments and PPE protocols.
• Monitored project progress, reported on sales activities, and recommended process improvements.

Company industry:
Construction & Building

Education

Azerbaijan State University Of Economics

June 2026

June 2026

Bachelor's degree, Accounting

Azerbaijan

GPA (percentage): 85%

GPA (percentage): 85%

Achievements Won 1st place in the Yunus Social Business Contest during university. Developed an eco-business idea with my team and prepared a full business plan. Presented the project in the competition and received the First Place Award in the Agricultural Category.

Data SoCool

May 2024

May 2024

Diploma, Data Science with Python

Azerbaijan

Azerbaijan State University of Economics (UNEC)

January 2024

January 2024

Bachelor's degree, Accounting

Azerbaijan

State school

May 2016

May 2016

High school or equivalent, Common

Azerbaijan

GPA (percentage): 85%

GPA (percentage): 85%

Skills

Pre sales

Expert

Analytics

Expert

B2B Sales

Expert

Sales

Expert

Cars

Expert

SQL

Intermediate

Reporting

Expert

Visualising

Intermediate

Social Entrepreneurship

Intermediate

Microsoft Excel

Intermediate

Tableau

Intermediate

Python

Intermediate

Business English

Intermediate

Sales

Expert

B2C

Expert

Analytics

Expert

AUTOMOTIVE SALES

Intermediate

CLOSING SALES

Intermediate

CONSTRUCTION

Intermediate

INFORMATION VISUALIZATION

Intermediate

LEAD GENERATION

Intermediate

LEADERSHIP

Intermediate

PURCHASING

Intermediate

PYTHON PROGRAMMING LANGUAGE

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

AUTOMOTIVE INDUSTRY

Intermediate

BUSINESS NEGOTIATION

Intermediate

BUSINESS TO BUSINESS

Intermediate

BUSINESS TO CONSUMER

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA PIPELINE MANAGEMENT

Intermediate

Languages

English

Expert

Turkish

Expert

Azerbaijani

Native Speaker

Russian

Beginner

Training and Certifications

Certifications
Tableau & Advanced Excel
SQL (Advanced)
Python for Data Analysis
Leadership Development Program
CRM & After-Sales Excellence
Automotive Sales & New Energy Vehicles
Data Science with Python
Tableau & Advanced Excel
SQL (Advanced)
Python for Data Analysis
Leadership Development Program
CRM & After-Sales Excellence
Automotive Sales & New Energy Vehicles Training
Data Science with Python
Ask Questions to Make Data-Driven Decisions
Google
Sep 2023
Data Science with Python
Data SoCool
May 2024

Hobbies and interests

Reading