Rasha Al-Osta

• Manage the Emergency Coordination Unit through leading and supervising a team of technical and administrative specialists in addition to social workers.
• Oversee, monitor and report on the emergency response to Palestine Refugees from Syria and responsible for daily operations.
• Participate in UN Interagency Working Groups, which comprise the chiefs of all sectoral programmes and support units involved in the emergency response.
• Provide strategic and technical guidance on key components of Jordan Field Office emergency work to foster good practice and ensure that humanitarian minimum standards are met in all sectors.
• Manage and provide technical assistance for Syria Emergency Appeal grants with approximate annual budget of US$ 15m+ projects.
• Monitor projects' expenditure on a regular basis, providing financial reports and related budget forecasts.
• Ensure that capacity-building activities is part of the annual work plan particularly at the front-line level
• Lead the formulation of UNRWA (JFO) Annual Syria Emergency Appeals, Humanitarian Operational Plans, funding proposals in coordination with relevant internal UNRWA units.
• Supervise the design of data collection tools, ensure data is analyzed and regularly followed and reported.
• Present data and key advocacy messages on targeted refugees to diverse public audiences.
• Report to the Deputy Director of UNRWA Affairs on the development and management of Work Plans (results basis).
• Develop communication and outreach tools that covers regular situational reports.
• Establish contingency plans and risk analysis for emergency response.
• Prepare donors' reporting and ensure compliance with donor's agreements.
• Maintain close coordination with Programme Chiefs and Area Officers, as well as front line staff in Relief and Social Services, Education and Health Programmes, Protection Officers and UNRWA s HQ.
• Contribute to Internal agency wide reports Annual Operational Report and Progress Reports, Midyear progress report that tackle the progress/achievements done towards indicators.
• Follow up and reporting against Result based Monitoring Data Base.
• Organize and participate in donors' briefings and high-level field visits.
• Maintain close contact with relevant UN agencies, primarily UNHCR, UNICEF, as well as ICRC and INGOs participating in the emergency response efforts.
• Facilitate and provide strategic input to mainstreaming emergency preparedness within Jordan's Field Office and coordinate with Agency priorities in this effort.
• Advocate and prepare key messages specifically related to Palestine Refugees from Syria in Jordan.
• Build and strengthen relationships to manage effective planning and implementation of emergency response strategies.
• Deliver services to refugees within specific timeframes.
• Keep informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.

• Carried out Senior Emergency Coordinator and Deputy Coordinator's positions at the Emergency Coordination Unit.
• Assisted in preparing funding proposals in coordination with the relevant departments, ensuring adequate management review, quality controls and timely submission.
• Managed grants external narrative and financial reporting with a focus on emergency funds, ensuring high-quality, well-written and timely reports.
• Represented UNRWA in sector working group meetings and other inter-agency forums, as requested.
• Ensured quality information management by overseeing the maintenance of project files, updating project status and progress into UNRWA s results-based management system, and updating of internal documentation and donor files.
• Participated in internal projects' steering committees with the relevant departments to ensure to compliance with UNRWA and relevant donor regulations.
• Ensured adequate projects' financial management and regularly reported on results based monitoring tools.
• Monitored project expenditure on an ongoing basis and adjust expenditure forecasts accordingly to ensure that donor regulations are complied with, and expenditure targets met.
• Supported monitoring and evaluation of emergency activities, including designing log-frames and selecting appropriated indicators for projects/appeals.
• Conducted field outreach and monitoring visits.
• prepared and updated information materials and ensured that donor visibility requirements are met.

• Supervised and trained Junior Tracing Assistant and provided remote supervision and support to field officers in Iraq.
• Managed the file of Reestablishment of Family Links (RFL) activities carried out in ICRC Amman for the Iraq operation
• Acted as a nationwide (Iraq) technical advisor on several RFL issues, ensuring action is implemented according to set standards, with coordination between Tracing delegate, Iraq, and Data Base team.
• Managed the Tracing file and ensured a smooth functioning of all activities in a timely manner.
• Coordinated with other ICRC delegations, National Societies, NGOs, international and UN agencies (IOM, UNHCR), Embassies and Ministries to accomplish activities related to repatriations, family reunification and reestablishment of family links.
• Evaluated Foreign Detainees' needs as expressed and assists to respond to their needs as per the department objectives and set priorities
• Liaised with Embassies in terms of obtaining Laissez Passer(s) for beneficiaries especially in terms of repatriations.
• Assessed the situation in Syrian and Palestinian Refugee Camps in terms of restoring family links.
• Participated in Field Trips to Al Zaatari Camp as a support to Amman delegation office.
• Participated to missions in Iraq (Baghdad and Erbil).
• Identified methods of data collection, participated in designing forms of data collection related to the services provided.
• Dealt with minors and separated children files whether in detention or in refugee camps.
• Provided statistics for all services provided at the tracing office.
• Implemented regular analysis and clean up for the database.

• Managed analyzed data and updated it at the protection database.
• Controlled other colleague's work and participated in training newcomers.
• Involved in the Re-establishment of family links activities.
• Participated in setting new criteria for new services.
• Processed Travel Documents for asylum seekers.
• Coordinated with teams in different field offices and ensured that the work is done properly.
• Coordinated with field officers and monitored their work in a way to track the workflow.
• Followed up high profile cases (Detainees, missing persons..etc).
• Followed up on logistical issues.
• Provided analysis and solutions for cases related to vulnerable persons.
• Respected confidentiality and sensitivity between the committee and its clients.
• Prepared for workshops and meetings in addition to drafting minutes of meeting.
• Participated in Brainstorming whenever the team faces a technical problem.
• Provided statistics on weekly and monthly basis and reviewed the statistics received from field officers.
• Translated documents when needed.
• Ensured that the needed data is updated in the database and maintained an organized filing system.
• Participated in setting procedures and guidelines.
• Conduced field trips (in Iraq & Jordan) whenever needed.
• Supported the national societies with the implementation of a new application/software helping to manage data and coordinated with Headquarters.