Inside Sales Team Leader
Property Finder
Total years of experience :14 years, 1 Months
Contract Negotiation and Closure: Guided the team in negotiating contracts and achieving mutually beneficial agreements to maximize value for both clients and the organization.
New Client Acquisition Targets: Surpassed new client acquisition targets consistently, showcasing the capacity to identify and capture growth opportunities.
Team Development & Coaching: Played a key role in hiring and developing a high-performing team to instill a consultative mindset and customer-centric approach to client management.
Long-Term Relationship Building: Maintained enduring relationships with customers aimed at ensuring sustained satisfaction and exploring opportunities for cross-selling and upselling.
CRM Excellence: Coached the team to diligently record opportunities and activities within Property Finder's SalesForce CRM every week while ensuring a data-driven approach to sales.
Escalation Point for Account Management: Served as the escalation point of contact for all customer account management issues to resolve issues promptly and efficiently.
Client Growth: Orchestrated a winning pitch that led to a tenfold increase in a client's year-on-year investment (from AED 26K+ to AED 144K+) within 12 months, setting a record at Property Finder.
Consistent Top Performer: Sustained a top-performing status for over 24 consecutive months with 132% growth through unwavering excellence in sales and client management.
Data-Driven Sales Enhancement: Capitalised on the utilization of digital ROI tools and Salesforce to revolutionize the sales process while adopting a data-driven and statistical approach to improve scalability and efficiency.
Targeted Audience Segmentation: Utilized consumer behavior data analysis, product performance metrics, and industry best practices to maintain a retention rate of over 90% while recommending optimal digital solutions.
Key Relationship Builder: Cultivated robust relationships with key decision-makers in the real estate industry, spanning all levels, including company owners and C-level executives with improved lead conversion time of less than 50%.
Influential Relationship Builder: Established and nurtured high-quality relationships with key influencers and decision-makers within major customer accounts, enhancing client loyalty and long-term partnerships.
Market Expansion: Collaborated effectively with the marketing team while leveraging joint efforts to successfully penetrate key markets, capitalize on opportunities, and drive business growth.
Customer-Centric Approach: Reinforced client satisfaction and retention by ensuring a seamless and positive customer experience throughout the sales process by implementing robust processes that exceeded customer expectations.
Strategic Branding and Marketing: Strategized and executed Horizon International's branding and marketing initiatives, encompassing LinkedIn, social media, email marketing, and on-ground activations for amplified visibility and engagement.
Financial Stewardship: Managed the division's budget and profit and loss statements to ensure healthy business growth and profitability while maintaining financial transparency and accountability.
Team Development: Trained and mentored research executives to maintain high client satisfaction levels while fostering internal growth and ensuring the delivery of exceptional client servicing.
Technical Integration Leadership: Managed and supervised the technical integration of Akhtaboot's applicant tracking system for seamless implementation and operational efficiency.
KPI-Driven Team Leadership: Led and supported the solution consultants' team to achieve weekly and monthly KPIs while fostering a results-oriented, high-performance work culture.
and profitability, contributing significantly to the growth of both GCC and Jordan offices.
• Technical Integration Leadership: Managed and supervised the technical integration of Akhtaboots applicant tracking system for seamless implementation and operational efficiency.
• KPI-Driven Team Leadership: Led and supported the solution consultants team to achieve weekly and monthly KPIs while fostering a results-oriented, high-performance work culture.
Additional experience as Sales Executive -Key Accounts, Aramex Emirates LLC
• Dubai, UAE, Jan 2010 -Feb 2012
