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Rayan Alduwaisi, Customer Relation Representative

Rayan Alduwaisi

Customer Relation Representative·Gulf International Bank

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 15 years, 4 months

Customer Relation Representative

April 2014 - Present

Gulf International Bank

Riyadh, Saudi Arabia

April 2014 - Present

▪ Perform diagnosis of technical issues (specifically mobile/smart phone and internet technology)
▪ Assist customers whenever needed to complete required services such as new account opening
▪ Provide information to customers regarding the bank products/services whenever required
▪ Ensure and Implement the bank culture when performing day to day work

Company industry:
Banking
Job role:
Customer Service and Call Center

Business Development Admin

February 2013 - March 2014

Arrab Construction Company

Riyadh, Saudi Arabia

February 2013 - March 2014

- Conducting strategic analysis of corporate objectives to ensure business functionality - Developing leads and generating clients to increase profitability and revenues - Developing existing business and exploring new business opportunities - Identifying and noting down company’s goals along with measures required to achieve them - Undertaking and assessing market research which help find any gaps or opportunities - Working to get more business from existing customers and also hunting for new customers - Keeping updated through business journals and attending seminars and workshops to be abreast of latest trends and happenings - Performing other task such as proper documentation and supervision and training of junior staff

Company industry:
Construction & Building
Job role:
Administration

Admin assistant

June 2012 - February 2013

Majma'a University

Saudi Arabia

June 2012 - February 2013

- Maintained confidential records and files
- Reviewed and edited reports for the committee
- Prepared correspondence for committee members
- Prepared documents and reports on the computer
- Scheduled committee meetings
- Prepared agendas for committee meeting

Company industry:
Public Administration
Job role:
Administration

Assistant manager

February 2011 - June 2012

Valuetech

Riyadh, Saudi Arabia

February 2011 - June 2012

- Developed and managed correspondence, reports and other documents
- Maintained office files and documents adhering to documentation procedures
- Coordinated repairs to office equipment
- Arranged and managed payments of honorariums
- Conducted maintainence functions to ensure uninterrupted operations

Company industry:
Business Consultancy Services
Job role:
Management

Education

King Saud University

February 2011

February 2011

Bachelor's degree, Marketing

Saudi Arabia

GPA (point): 3 out of 5

GPA (point): 3 out of 5

4 years study

Skills

Microsoft Word
Expert
Microsoft Word
Expert
Writing
Expert
Writing
Expert
Administration
Expert
Administration
Expert
Advertising
Expert
Advertising
Expert
Speakers
Expert
Speakers
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Digital and social media
Expert
Digital and social media
Expert
Negotiating
Intermediate
Negotiating
Intermediate
Sales
Intermediate
Sales
Intermediate
Creative thinking
Intermediate
Creative thinking
Intermediate
Presenting and public speaking
Expert
Presenting and public speaking
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Writing
Expert
Writing
Expert
Administration
Expert
Administration
Expert
Advertising
Expert
Advertising
Expert
Speakers
Expert
Speakers
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Project Managment Basic Course
Almomen Consulting
Sep 2013