Sr. HR & Recruitment Consultant
Glades Group
Total years of experience :21 years, 9 Months
Recruitment, Training:
- Recruitment, Headhunting, Bulk hiring, Talent Acquisition Planning
- Posting job on different portals (Naukri, Indeed, Bayt, LinkedIn, WhatsApp Groups and other sources.
- Match-making, shortlisting, screening, interviewing
- Coordination with Client's POC (HR Heads, Talent Acquisition Managers / Specialists)
- Closing Position, Visa & Other documents Coordination
- Designing Training Contents (Manual, Presentation, Games, Videos & Other Activities)
- Appointing Trainers / Consultants (Fee Negotiations)
- Event Management (Training Venues)
Clients Served:
5-7 Star Hospitaliity Group (GCC): Bulk Hiring (Overseas) for new property in Dubai
Abjar Hotels (UAE): Group HR Policies & Procedures
Starwood Hotels (UAE): Executive Head-Hunting
Byblos Hospitality: Bulk Hiring (Overseas), Head-Hunting, Training
Al Marai (Retail) Bulk Hiring (Overseas) / Head-Hunting
Nikai (Retail / CE) Head-Hunting / Recruitment
Al Aqili Group (Constructions & Interiors)
Surfaces ME (Interior & Architects)
Recruitment / CS Training
Middlesex University Commercial Training Calendar / Partnering
American University in Emirates EQi-2.0 program plus commercial partnering (in-process)
Won-Over CFO, CEO and President for Greenfield-Launch of HR & Shared Services, designed organization wide training & development programs, achieved employee turnover of zero percent, maximized operations performance through capacity building workshops and triggered a record growth in company revenue by 400%.
-Outlined HR & Shared Services Model, (HR) Service Centers & HRIS
-Developed a culture of following policies and placed a TQM model in order to ensure continuous improvement to meet ever-changing customer needs
-Development of employee handbook and HR policies which included guidelines for (acquiring & retaining talent, career path plan, job rotation, benefits and annual increment/raise etc)
-Developed yearly organizational development programs and trainings with TNA, GAP Analysis and impact assessment to meet targeted skill-set of employees at all levels
-Designed swift hiring module to select employees at middle and senior positions, which included Job posting, hiring through CAIT (Computer aided interviewing techniques) and face-to-face interviews
-Event Management (for employees, families and children)
-Collaborated with top management to design country-wide HR campaign to inculcate values of organization and spirit of customer services
Decreased bulk hiring cycle by 40%, managed employee engagement events, bulk recruitment, assessment centers for hiring and promotion, participated in HRIS user acceptance testing and successfully conducted orientation workshop, coaching and grievance incidents and mid-year & year-end appraisals.
-Participated in multiple technical projects including HRIS Implementation, UAT/ATP and orientation, HRIS was a SAP based system including all HR functions (Basic Data, scanned educational documents, record of leaves & medical, visa and driving license status and performance/appraisal details)
-HR policy designing, implementation and critical review
-Hiring & Recruitment in bulk, assessment centers
-Employee on-job and workshop environment training & development
-Resolving / Addressing grievance, harassment, performance issues and write-ups
-Managing employee engagement events
-Managed direct and outsourced staff issues and conflicts with HR
-Administration of 700 + employee facility with admin, janitorial and café staff
Employee development trainings & workshops, 1st level appraisals, leave management and scheduling.
-Conducted initial interviews for executive (starting level) induction
-Designed first 400 employees schedule incorporating 11 different shifts for 24/7 operations
-Developed new incumbents with respect to inter departmental positions
-Successfully conducted initial appraisals for consecutive 3 years
Custodian of call center, customer services & sales training, nationwide customer service touch point and CRM analysis for top management decision making, writing and editing call center SOP manual & customer services training manual.
-Designed training calendar, conducted TNAs and trained more than 500 resources on Soft & technical Skills (Telecom routing scenario, MS Excel, CRM usage)
-Made induction training more interactive, which resulted in above 96% scoring in post-training tests and cost saving of almost 70000AED per year
-Wrote Ufone-Contact Center’s first training manual, comprising more than 150 SOPs with flow diagrams
-Proposed Call Center Re-engineering, which resulted in an outstanding performance boost from 39% to 83%
Feb - Dec 2009 Included: -Opex/Capex and Financial Analysis of Projects -Coaching -Emotional Intelligence -Leadership -Counseling -and a lot more
