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Renato Palattao, IT Client Support Specialist

Renato Palattao

IT Client Support Specialist

Gulf Business Machines / Client: Kahramaa

Location
Qatar - Doha
Education
Bachelor's degree, Bachelor of Science in Information and Technology
Experience
13 years, 2 Months

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Work Experience

Total years of experience :13 years, 2 Months

IT Client Support Specialist at Gulf Business Machines / Client: Kahramaa
  • Qatar - Doha
  • My current job since October 2020

First and Second Line IT Support.

IT Service Assurance Engineer at Commercial Bank of Qatar
  • Qatar - Doha
  • February 2019 to October 2020

Event Monitoring of Bank systems to ensure the smoothness of the business process. Incident handling to act and solve for any interruptions in the systems.

IT Coordinator at MAF Retail - Carrefour Qatar Head Office
  • Qatar - Doha
  • October 2017 to February 2019
IT Support at MAF Retail - Carrefour Mall Of Qatar
  • Qatar - Doha
  • March 2016 to September 2017
IT Associate at SM Mart Inc.
  • Philippines
  • May 2011 to July 2015
Technical Support at Ramon Sabella Marketing Co.
  • Philippines
  • June 2010 to February 2011

Education

Bachelor's degree, Bachelor of Science in Information and Technology
  • at Isabela State University
  • April 2010

Specialties & Skills

Desktop Support
+Endorse 1
POS
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Software Sales
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Computer Hardware
+Endorse 1
PC
+Endorse 1
Visual Store System (Point of Sale)
+Endorse 0
MSSQL 2005 / Windows 7 and 8 OS
+Endorse 0
Microsoft Office / Open Office Applications / IBM Lotus Notes
+Endorse 0
Windows Server 2003/2008/2012
+Endorse 0
IBM, Wincor, Epson, DataLogic, HP, Toshiba, Motorolla, Honeywell and Lenovo Hardware
+Endorse 0
Oracle Application
+Endorse 0
Virtual Machine (VM) HP ProLiant ML350 Gen9 Server
+Endorse 0
Desktop PC, Laptop, Office and Network Printer, Passbook, POS and Barcode Printer troubleshooting
+Endorse 0
Inventory Management
+Endorse 0
Excellent Communication Skills
+Endorse 0
Customer Service / End User Application support
+Endorse 0
Team leading
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Administration works handling
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Maximo v7.5
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Incident and Problem Management
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Work focus and initiative
+Endorse 0
ITIL Process
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IT Project Coordination
+Endorse 0
Excellent organizational and communication skills
+Endorse 0
Flexibility and teamwork
+Endorse 0
Enterprise Monitoring
+Endorse 0
Goal driven and Quick learner
+Endorse 0
IT Service Assurance Coordination
+Endorse 0
IT Support
+Endorse 0
Ability to work with minimal supervision
+Endorse 0
Inventory and Asset Management
+Endorse 0
Correspondence Adminstration
+Endorse 0
SCCM Administration
+Endorse 0

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

CyberArk Trustee Certificate (Certificate)
Date Attended:
May 2020
Lean Six Sigma White Belt Certificate (Certificate)
Date Attended:
May 2020
ITIL V4 Foundation Certificate in IT Service Management (Certificate)
Date Attended:
December 2019
Effective Business Communication Course (Training)
Training Institute:
SM Training and Development
Date Attended:
November 2014
Duration:
24 hours
USB: Understanding Service Behaviors - Satisfying IT Client Requirements (Training)
Training Institute:
SM Training and Development
Date Attended:
November 2014
Duration:
8 hours

Hobbies

  • Playing Basketball and Volleyball
    Went to Inter Provincial Meet on elementary to college.