Resmi Jacob

As a Business Analyst consultant to DDA, was actively involved in the management and development of projects related to:
• Single Window Application for Advertising related applications.
Integration with Dubai Municipality to ensure smooth transition of customer journey and data integration from DM application to DDA system.
• Web portal application for Master Planning and Site Plan Requests.
• Enhancement to daily operations on Salesforce CRM.
Responsibilities:
• Responsible to understand the current system to bridge the gap between business needs and system limitations, provide solutions and apply feasibility check to incorporate the new proposed processes.
• Direct interactions with the Process Analyst and Business Users to gain consensus on the Business Requirements documents via BRD walkthrough session.
• Conducted BRD Handover sessions with the development team to ensure that the end product is aligned to the requirements.
• Involved in creating test cases for Quality Analysis and User Acceptance Testing as well as performed UAT demos to guide business users on the usage of the product delivered.
• Actively involved in the management of the project to ensure timelines are met at quality standard delivery.

Environment: MS Word, MS Excel, MS Power Point, MS Visio, Advanced REST client, Postman, JIRA, Salesforce CRM, Workbench.

• Solely responsible in eliciting requirements from stakeholders, analyze, prioritize and document the requirements for customer web portals and services.
• Expertise in facilitating requirement gathering meetings with Business owners, SMEs.
• Developed Business Requirements Document, process flows and UAT handover documents for Website as well as Mobile Application projects.
• Keep the documents updated with new features, changes and enhancements.
• Prioritizing and assigning tasks to the technical teams with regular follow ups on the assigned tasks.
• Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
• Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues throughout the life of the project.
• Supervised the work of team members and was engaged in tracking the overall work progress.
• Monitored timelines and flagged potential issues to be addressed.
• Assisting the QAs with the Website, App and API testing as well as performed User Acceptance testing.
• Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects.

• Responsible for interacting with business users for requirements gathering, analyzing requirements, and creating detailed specifications.
• Acted as a liaison between stakeholders and third party vendors for the implementation of the customer specifications to production.
• Documentation includes customer specifications around Incentive packages, Fitness enhancements and reporting.
• Created Business process flows for defining the Wellness process with MS Visio.
• Created Wellness related User scenarios, Use Cases.
• Created detailed requirements for reporting including Client reports, Member reports and Reporting story packages.
• Facilitated walk-through of Business Requirements to ensure that they successfully reflect the business needs and gain the approvals and sign-offs of all stakeholders.
• Maintained all baseline documentations in the documentation repository.
• Utilized Quality Center tool for the management, revision control and base lining of documented requirements.
• Work as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies for one or many information systems
• Define and document business, user, functional, and system requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders (on projects of high complexity)
• Work with business partners within multiple business functions to align technology solutions with business strategies.
• Translate high-level business requirements into functional specifications for the IT organization and manage changes to such specifications.
• Obtain consensus by facilitating communication between business unit (s) and IT from initial requirements to final implementation.
• Participate in formulating and defining system solutions and objectives, based on user needs and a thorough understanding of business processes.