Rohit Kumar, Senior Manager, Product

Rohit Kumar

Senior Manager, Product

Reliance Jio Infocomm Limited

Location
India - Mumbai
Education
Diploma, Product management
Experience
21 years, 8 Months

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Work Experience

Total years of experience :21 years, 8 Months

Senior Manager, Product at Reliance Jio Infocomm Limited
  • India - Mumbai
  • My current job since September 2014

Responsibilities:
• Development and life cycle management of public Wi-Fi product
• Lead Stadium Wi-Fi project (Technical and Sponsorship activations)
• Lead Wi-Fi connectivity App
• Working with marketing team to create go to market strategies
• Creation of Business Requirement Document, test cases and participate in UAT
• Development of customer & partner lifecycle process, and working with BI team on reporting requirements
• Organize product/ process training sessions for internal teams (Customer Care, Marketing & Branding) based on business as well as operational requirements

Manager, New Products Development - SME at Tata Teleservices
  • India - Mumbai
  • December 2013 to September 2014

Responsibilities:
• Involved in conceptualization, development, UAT, roll out & training of new product features including enhancement in products and processes aimed at enhancing customer experience
• Collaborated with teams like Product Marketing, IT, NPI, Technology, BE, Finance, Service Management, Service Operations, Service Development & Marcom based on business as well as operational requirements
• Working with marketing team to create go to market strategies

Manager – Product – Retail Broadband at Tikona Digital Networks
  • India - Mumbai
  • October 2012 to December 2013

Responsibilities:
• Set up business strategies for enhancing profitability and customer base for the broadband business
• Pricing/positioning of product, developing marketing plans & collaterals for new & existing product.
• Creation of BRS & working with cross functional team to development of new product/ functionality
• Product performance reporting
• Regulatory reporting and support to regulatory team on regulatory queries
• Trainings on product/functionality changes to trainers & operations team including Order entry, Installation team, Customer Support, Call centres (inbound & Outbound) & Channel Partners
• Vendors engagement for product/services related requirements

Deputy Manager, Products at Tata Teleservices
  • India - Mumbai
  • August 2007 to October 2012

Responsibilities:
• New product / functionality development
• Product lifecycle management including regular product performance reporting
• Concept note, Business Requirement Document and Product Requirement Document creation
• Changes in existing product based on market/ business requirement
• Set up and enhance business processes enhancing profitability
• Working with marketing team to create go to market strategies
• Regulatory reporting and providing input on queries received
• Documented internal & external audits and certifications ISO & TL9000 & TBEM
• Training on product/functionality change to trainers & operations team which include Order entry, Installation team, Customer Support & Call centers
• Vendor development/ relationship management

Sales Engineer – Communication Division at ASUSTeK Technology Pvt. Ltd.
  • India - Mumbai
  • August 2006 to June 2007

Product & Sales Management of communication products and high end motherboards.

Sr. Executive – IP Solutions at Pacific Internet India Pvt. Ltd,
  • India - Mumbai
  • February 2006 to August 2006

Channel development and management for VoIP service sales

Business Executive at Applitech Tendercity.com (I) Pvt. Ltd.
  • India - Ahmedabad
  • August 2002 to January 2006

> Developing and managing channel for Tender information service.

Education

Diploma, Product management
  • at University Of Virginia
  • May 2020
Master's degree, Marketing Management
  • at IMT Ghaziabad
  • January 2011

Post Graduate Diploma in Marketing Management (PGDMM), IMT CDL, 2011

Diploma, Web Technologies
  • at Zap Academy
  • January 1999

Diploma in Web Technologies, Zap, Patna, 1999.

Bachelor's degree, Economics
  • at VKS University
  • January 1997

Bachelor of Arts (Economics), VKSU, Ara, Bihar, 1997.

Specialties & Skills

Marketing
Pricing Strategy
Product Management
Product Marketing
BUSINESS CASE
LIFE CYCLE
MARKETING
PRICING
RELATIONSHIP MANAGEMENT
SOLUTIONS

Languages

English
Intermediate
Hindi
Expert