Manager
L&T
Total years of experience :19 years, 2 Months
Part time Job
BRAVO AWARD- (Recognize Initiative, Resourcefulness and Action in Service, Sales and saving.) Starbucks Coffee Kuwait
For Outstanding performance in 4 pillar Competition for 1st Quarter contributed 42.50% and consistently achieving the average check above amt KD 2.2 and as an active Store Coffee Master and motivate partners that lead to team in suggesting selling of Coffee Beans.(23rd April 2007)
Areas of Exposure/Expertise
Operations
•Implementing procedures, SOPs, inventory management, control systems for maintaining hygiene & quality standards.
•Coach all team to meet and maintain operational standards
•Conduct in store operational audits, Quality audit, food safety etc
•Sales forecasting, product quality & wastage control
•New product roll out, product sales and menu mix calculation
Client Servicing
•Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
•Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly
•Delivering high-value services to upscale clients for exalting their satisfaction levels
•Web based complaint handling and winning back customer.
Modules Covered: -Global Marketing -Marketing Management -Organizational Behaviour -Strategic Planning -Project Management -Human Recourse Management -Operations Management -Corporate Finance -Managing Information Successfully completed the Dissertation on Zara “Analysis the Impact of Brand Strategy on Zara”
Modules Covered: -Global Marketing -Marketing Management -Organizational Behaviour -Strategic Planning -Project Management -Human Recourse Management -Operations Management -Corporate Finance -Managing Information Successfully completed the Dissertation on Zara “Analysis the Impact of Brand Strategy on Zara”
Education
