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Rokia Ndiaye, Nanny Popping

Rokia Ndiaye

Nanny Popping

United States

High school or equivalent, Tourism

Work experience

Total years of experience: 13 years, 1 months

Nanny Popping

January 2008 - January 2013

United States

January 2008 - January 2013

Nanny Popping New York, New Jersey 2008-2013
Childcare provider
* Cared for Autistic and small children and assisted with daily needs
* Washed, fed, entertained them
* Transported children to and from school and home
* Entertained children by playing board games, drawing, playing cards, and reading with them
* Cooked nutritious meals for the children and accounted for all health and dietary needs
* Tutored children in math and writing and helped them complete their homework
Job role:
Other

Customer Service/Sales Associate

January 2004 - January 2008

Hess Corporations

United States

January 2004 - January 2008

Hess Corporations Bronx, NY 2004 - 2008
Customer Service/Sales Associate
* Assisted with customer queries and concerns on a daily basis
* Adhered to all company policies and procedures while meeting monthly department targets
* Maintained a professional and courteous atmosphere to ensure customer satisfaction
* Promoted business by courteous and efficient service
* Informed customers of other services and reward the store offers
* Received, stamped, attached and changed price tags on merchandise, referring to price list
* Itemized and totaled customer merchandise selections at checkout counter using cash register
Company industry:
Oil & Gas
Job role:
Sales

January 2003 - January 2004

Centennial Marketing Group

Canada

January 2003 - January 2004

Centennial Marketing Group Montreal, Canada 2003-2004
Job role:
Other

January 2002 - January 2003

Expertel

Canada

January 2002 - January 2003

Expertel Montreal, Canada 2003-2002
Telemarketing.
* Attained success in meeting sales goals by a 100% by up- selling service to existing customers
* Took inbound calls for providing service and product information
* Demonstrated ability to serve as a solid link between customers and businesses
* In depth knowledge of meeting sales expectations and goals
Company industry:
Telecommunications
Job role:
Other

Customer service

January 2000 - December 2001

Hotel Sheraton

France

January 2000 - December 2001

Hotel Sheraton Casablanca, Morocco 2000-2001
Customer service
* Highly skilled in greeting, registering, and assigning rooms to guest in a polite manner
* Handle guest check in and checkout professionally and in a welcoming and specialized manner
* Able to direct and accompany guest to different facilities and functions in the hotel
* Provide the maximum quality of service to the guest
* Date stamp, arrange, and track incoming mail
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

January 1998

January 1998

High school or equivalent, Tourism

High School Diploma ○ Certificate of flight attendant in morocco 1998 . Tourism and hospitality school in Morocco in 1996 Security Guard Certificate ○ Computer Skills ○ Mac and PC ○ Internet Research

Skills

Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert
Cooking
Expert
Cooking
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
BASIS
Expert
BASIS
Expert
ASSOCIATE
Expert
ASSOCIATE
Expert
CASH
Expert
CASH
Expert
CASH REGISTER
Expert
CASH REGISTER
Expert
CUSTOMER SERVICE
CUSTOMER SERVICE
DRAWING
DRAWING
GAMES
GAMES
SALES
SALES
SALES ASSOCIATE
Expert
SALES ASSOCIATE
Expert
SATISFACTION
Expert
SATISFACTION
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert
Cooking
Expert
Cooking
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert

Languages

English

Beginner

French

Beginner

Training and Certifications

Certifications
Tourism and hospitality school