HR Assistant cum Customer Service
Doha Bank
Total years of experience :14 years, 8 Months
Assist the Administration Department in issuing security pass and company ID
Assist the Training Department in finalizing training schedules and modules for the new staff
Assist the Customer Service in analyzing, reviewing customers complaints, and recommend resolutions
Assist the Compensation & Benefits in carrying out their tasks w/o delaying their process
Assist the Recruitment Area in receiving and assessing all incoming jobs, communicating with local & international recruitment agencies for sourcing candidates, organizing visas & accommodations for overseas candidates, coordinating with line managers and candidates for testing & interview schedules, obtaining recruitment approval from the Management, conducting joining formalities & orientation seminars for new staffs, conducting verification checking, handling of job advertisement local and abroad, handle the overall operation & administration of contractors/outsourcing companies, preparing recruitment status reports on periodic basis, arranging immigration formalities and preparing "staff handbook" to ensure awareness of the Organization's policies and procedures
Assist the other Departments in their concerns
Perform administrative and secretarial functions of the Department that of the business correspondence, ticketing, hotel arrangement, receiving of calls, meeting coordination, filing, intermediary
Assist the Administration Department in issuing security pass and company ID
Assist the Training Department in finalizing training schedules and modules for the new staff
Assist the Customer Service in analyzing, reviewing customers complaints, and recommend resolutions
Assist the Compensation & Benefits in carrying out their tasks w/o delaying their process
Assist the Recruitment Area in receiving and assessing all incoming jobs, communicating with local & international recruitment agencies for sourcing candidates, organizing visas & accommodations for overseas candidates, coordinating with line managers and candidates for testing & interview schedules, obtaining recruitment approval from the Management, conducting joining formalities & orientation seminars for new staffs, conducting verification checking, handling of job advertisement local and abroad, handle the overall operation & administration of contractors/outsourcing companies, preparing recruitment status reports on periodic basis, arranging immigration formalities and preparing "staff handbook" to ensure awareness of the Organization's policies and procedures
Assist the other Departments in their concerns
Perform administrative and secretarial functions of the Department that of the business correspondence, ticketing, hotel arrangement, receiving of calls, meeting coordination, filing, intermediary
Analyze & review customer requests, queries, issues and complaints
Assist the Head-Customer Service in establishing real-time integration and commitment with the Departments for resolution of all customer complaints.
Promote the importance of service quality across the Retail Banking Division by conducting on-the job and workshop training to its staffs based on detailed analysis of customer complaints
Perform administrative and secretarial functions of the Department that of the business correspondence, ticketing, hotel arrangement, receiving of calls, meeting coordination, filing, intermediary
Assist in processing staffs salaries, leaves, incentives, overtime pays
Maintain payroll files monthly-wise
Review and issue employment certificates
Attend inquiries on compensation and benefits
Maintain required service level agreements standards
Prepares check requisition, voucher, BIR requirements, bookkeeping (general journal, customer ledger, direct transfer of stock legder), auditing, financial statement, bank reconciliation, cash position report, stocks inventory, selling/buying confirmation, stock card in/out receipt