Rosebelle Bonavente

3. Handle escalated customer issues, ensuring timely and effective resolution.

3. Handle escalated customer issues, ensuring timely and effective resolution.

• Review financial transactions, cash handling, and banking processes.
• Verify sales and credit records, discounts, refunds, and voids against policies.
• Check compliance with accounting standards and internal controls.
• Identify fraud risks and investigate discrepancies
• Audit stock counts, transfers, and shrinkage
• Ensure compliance with company policies, SOPs, and regulatory requirements.

1. Leadership & People Management
• Drive sales growth and meet revenue/profit targets across stores.
• Monitor KPIs (sales, conversion rate, footfall, basket size, etc.).
• Identify underperforming stores and implement action plans.
• Analyze market trends, competitors, and consumer behavior.
3. Operational Excellence
• Ensure consistent execution of company policies and procedures.
• Monitor store standards, merchandising, stock levels, and VM guidelines.
• Oversee inventory management, shrinkage control, and cost optimization.
• Guarantee compliance with health, safety, and legal requirements.
4. Customer Experience
• Ensure a consistent, high-quality customer experience across stores.
• Implement customer service standards and mystery shop feedback.
• Handle escalated customer issues from store level.
5. Strategic Planning & Reporting
• Develop area strategies aligned with overall brand goals.
• Prepare reports on sales, staff, and operational performance.
• Work closely with senior management on expansion, promotions, and campaigns.
• Support the launch of new stores within the area.

• Ensures smooth handling of customer credit accounts, helps control financial risk, and supports
both customer service and accounting functions in the store.