- Project Manager – Metering Data Continuous Improvement – Contract
EDF Energy
Total years of experience :18 years, 5 Months
Project Manager delivering continuous improvement and business change initiatives within EDF Energy Customer Services. Developed KPIs to monitor progress and ensure benefits were delivered in line with stakeholders expectations.
Project Manager delivering continuous improvement and business change initiatives within EDF Energy Customer Services. Developed KPIs to monitor progress and ensure benefits were delivered in line with stakeholders expectations.
PMO Manager supporting the Better Read to Pay Project which delivered a comprehensive review of the Read to Pay process incorporating Account Setup, Meter Readings, Billing & Payment for Residential Energy customers and subsequently managed change to reduce customer complaints and improve operational efficiency. £2M cost budget, delivering £30M benefits over a 5 year period.
• Led Team planning meetings, Created & maintained the Project Plan in MS Project & EPM. Deputised for the Project Manager.
• Worked with the Design & Delivery team to ensure Project Change Requests were deployed as planned to the required quality standard, ensured appropriate communication and escalation when issues were encountered.
• Managed the Budget, Cost Forecast, Resourcing, Benefits Tracker & RAID log for the project.
• Status Reports, Project Board Presentations & updates to the Project Sponsor, Stakeholders and the Business Owner Group.
• Prepared Project Governance documentation for Gate checkpoints. Presented the Project closure report to Decision Support.
• Analysed Kampyle feedback on Customer complaints and suggested improvements to the Marketing team.
• Senior PMO supporting the Voyager Programme - a high profile, high risk 5 year transformation programme to deliver new end-to-end Customer Management applications to B2B customers costing £80m, which went into recovery mode Jan 2012.
• Re-energised the RAID process & Engaged the 15 Workstreams & 5 Business areas involved in the Voyager Programme to proactively manage their Risks, Issues & Dependencies. Standardised RAID reporting using a centralised tool ClearQuest. Set up Risk workshops & agreed Escalations to the EDFe Delivery Lead & Programme Director where appropriate.
• Led weekly Change Triage meetings & Change Board, ensuring the EDFe Change Process was adhered to & liaised with Finance to validate associated Work Orders submitted by the Premier Partner Accenture.
• Worked with the PMO Lead in facilitating the Planning & Re-Planning workshops with the Programme Director, Business Owners & Workstream Leads.
• Led Control Point/Checkpoint meetings to agree readiness for:- Test Phase Exit, Dress Rehearsals & Go/No Go Live Events.
• Ensured KPMG Assurance recommendations were implemented accordingly.
• Created & Managed the Daily Dashboard. Facilitated Dashboard reviews & Go/No Go meetings with the Programme Director.
• Governance Reporting - Provided Project progress updates, RAID, Change Control & Quality Assurance Inputs to PowerPoint presentations for Weekly & Monthly Governance meetings attended by Senior EDFe Directors.
Travel New Zealand and Thailand. Oct’11-Nov’11.
Credit Suisse, 1 Cabot Square, London. Apr’11-Sep'11.
IT PMO & Quality Analyst - Contract
Travel Antarctica, Argentina & Chile. Nov’10-Feb’11.
Marks & Spencer, 3 Longwalk Road, Stockley Park. Jan’10-Oct‘10.
Senior Project Planning Manager
Travel Australia, Myanmar & Indonesia. Oct’09-Dec’09.
Marks & Spencer, 3 Longwalk Road, Stockley Park. Aug’08-Sep‘09.
Portfolio Analyst
Travel Tanzania, Ireland, Canada & Alaska. Feb’08-May’08.
Hilton Hotels, Maple Court, Reeds Crescent, Watford. Aug’07-Jan’08.
Director of Back Office Programs
Allied Irish Bank (GB), Belmont Road, Uxbridge. Nov’05-Jun’07.
Management Accountant/Project Management Officer
Travel through Cuba, China & Portugal. Apr’05-Sep’05 .
UBS, 100 Liverpool London. Aug’04-Mar’05.
Business Unit Controller
BNP Paribas, 10 Harewood Avenue, London. Jan’04-Aug’04.
IT Accountant
Travel through Latin America, Australia & Nepal. Jan’03-Dec’03.
Lloyds TSB Stockbrokers, 48 Chiswell Street, London. Jan’02-Dec’02.
Management & Project Accountant/Financial Modeller.
Travel through Australia & South East Asia. Apr’01-Dec’01.
NSP Buck Pty Limited, 530 Collins St. Melbourne. Oct’00-Mar’01.
Senior Financial Accountant
Ansett Australia Holdings Limited, 501 Swanston St., Melbourne.
Management Accountant - Group Management Reporting Jul’00-Sep’00.
Budget Analyst - Commercial Planning Division Apr’00-Jun’00 .
Travel through Australasia & Central America. Nov’99-Mar’00
JP Morgan, Level 20, 1 O’Connell St., Sydney. Jul’99-Oct ’99
Corporate Services Assistant.
Travel through Eastern & Southern Africa. Mar’99-Jun’99
The London Clinic, 48 Harley St, Central London. Jan’99-Feb‘99.
Temporary Finance Assistant.
Heal & Son Ltd, 196 Tottenham Court Rd, London. Jan’97-Dec‘98.
Assistant Management Accountant.
William Levene Ltd, Imperial Drive, Harrow. Oct‘96-Dec’96.
Placed in the top 10% of my class with a 2.1 Hons Degree (B.SC. Mgmt) awarded by TCD. Final Year Subjects included:- Management Information Systems - Grade 70-79% Business Management - Grade 60-69% Management Accountancy - Grade 60-69% Business Finance - Grade 60-69% Dissertation on Third Level Education Fees - Grade 60-69%
