Front Office Receptionist
Ramee Group of Hotels
Total years of experience :11 years, 9 Months
• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Assists all customers including monitoring standard and quality of the products and customers service related in providing exceptional customer service.
• Putting price tags on the products.
• Keeping monitoring of stocks as well as conducting daily/weekly/monthly stocktaking.
• Purchasing Order though the systems
• Entering Invoices in the systems through Oracle Intranet.
• Preparing Good Return Note to the Suppliers
• Sending email to the management if there’s an issue regarding the work.
• Responsible for the phone calls from the top management /co workers
• Involve customer service and basic computer skills.
• Some mathematics skills may also prove beneficial.
• Greet customers, ring up purchases, and handle money.
• Assisting in food preparation
• Additional job duties include answering questions about menu items and reviewing restaurant policies and services with customers.
• Training generally involves hands-on computer instruction and audio/visual orientation with a manager.
• Welcomes customers into the store, assesses their requirements and answer their queries, helps and assist the customers at all times.
• Do financial transactions such as operating the cash register or POS, receiving payments from the customer in the form of cash, credit/debit card or check payment, and bagging or packaging the purchased items.
• Display products on the shelves to attract customers. Puts price tags on products and adjusts the prices of promotional or sales items.
• Dealing with customer complaints and handling cancelled orders or merchandise returns.
• And maintain the merchandising area clean.