Ruba Bana

• Operations Management
-Improve the operational systems, processes and policies in -support of the company mission -- specifically, support better management reporting, information flow and management, -business process and organizational planning Assist in the -establishment and ensure compliance of operational unit’s short-term and long-term goals with overall corporate objectives.
-Plan, staff, and supervise all assigned work unit activities through subordinate managers to ensure a cohesive operational unit.
-Provide support to any number of projects from an operational, financial and resource standpoint.
-In conjunction with the project managers, responsible for maintaining good working relationships and promoting good public relations with the clients.
-Following up with all parties that processes of the projects fulfill agreements and letters of credit.

•Human Recourses Management
-Act as the face of HR for the company
-Develop and implement an annual agenda for HR strategy in line with the business plan. Ensure HR plans support the needs of the business but are also flexible enough to cope with changes in the company, as and when they occur
-Provide information and reports on data such as staff turnover, references, cost per hire, training hours per person, and updating the personnel records regarding the salary and payroll negotiations, , , etc.
-In coordination with head of departments arrange registration at training courses.
-Ensure all staff receive appraisals in accordance with company policy and monitor probationary periods
-Filling all received CVs due to specialization to review and screen upon request.
-Ensure all Job Descriptions are kept up to date.
-Monitor and report leaves and vacations.
-Ensure all policies and procedures are up to date and legally compliant.
-Provide day to day advice to line managers on all human resource issues: management of staff, remuneration, etc.
-Review all staff salaries and make recommendations for pay rises in consultation with dept. heads. Implement any increases and promotions.
-Authorized representative at Social security.
-Manage and Monitor health insurance contract.
Created and kept on updating the staff handbook to cope with company policies.

•Accounting
-Invoicing
-Prepare, examine, and analyse accounting records
-Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
-Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
-Report to management regarding the finances of projects.
-Develop, maintain, and analyse budgets, preparing periodic reports that compare budgeted costs to actual costs.

-Do all the coordination between (Marubini) the contracting company in Japan, CCmed Jordan & site project managers in Iraq for the rehabilitation projects of (Ramadi & Erbil) Hospitals
-Logistics coordination
-Coordination with shipping firms
-Coordination with suppliers worldwide.
-Coordination that all work processes fulfill L/c conditions.
-Coordination of the marketing campaign of CCmed

•Accounting
-Financial record-keeping for Jordan & UK office.
-Invoicing
-Following up Payments
-Coordination of In & Out bank transfers
-Controlling expenses for Jordan & UK offices
-Prepare and send accounting report of Jordan & UK offices expenses and income to Financial Department at Head Office (Emtyaz Investment Group) end of each month.
-Tracking accounts receivables and accounts payable.
-Petty Cash flow

•HR Management
-Preparing, reviewing and editing salaries sheet for Jordan & UK office .
-Identifying and verifying the documentation of the staff for the recruitment process.
-Maintaining the records of an employee details.
-Arranging the various training and development programs.
-Providing company committee facilitation and participation.
-Administering the duties of the performance appraisal and motivating the employees.
-Providing response to the HR department at the Mother Company.
-Manage & control the departmental expenditure that exists within the budgets.

•Office Management
-Handling all events’ preparations and organizations.
-Closing deals and contracts with either clients or suppliers
-Ordering supplies and managing the inventory of those supplies.
-Logistical arrangements.
-Solving problems and following up clients satisfaction and enquiries through organizing regular meetings.

•CEO Personal Assistant
-Manage and maintain the CEO’s diary and email account
-Filter emails, highlight urgent correspondence and print attachments
-Ensure busy diary commitments, papers, and travel arrangements are managed effectively including producing a daily folder with diary, necessary papers, etc. and troubleshooting problems.
-Conduct weekly diary meetings with the CEO to discuss upcoming engagements, invitations and other requests.
-Schedule on behalf of the CEO meetings between him and his direct reports and the committees and groups to which he is a member.
-Coordinate travel and accommodation requirements in connection with others and ensure arrangements in place for the CEO match his requirements.
-Filter general information, queries, phone calls and invitations to the CEO by redirecting or taking forward such contact as appropriate.
-Manage the process of calling for briefing on behalf of the CEO from start to finish to ensure that he is fully prepared for all engagements.

•Projects’ Managers Assistant
-Coordinating project materials and research.
-Generating schedules and reports managing minutes from meetings.
-Updating project information and scheduling.
-Organizing project files.
-Assisting with handing specific tasks to team members.
-Handling scheduling for project material.
-Maintaining the client list and retaining purchase order and invoices for project materials.

•HR Admin
-The first point of contact for all HR-related queries.
-Administer HR-related documentation, such as offer letters, contracts of employment, leavers' and pensions information.
-Ensure the relevant HR database is up to date, accurate and complies with relevant legislation.
-Assist in the recruitment process - ie. liaise with recruitment agencies, set up interviews and issue relevant correspondence.
-Screening all resumes submitted to the open job order
-Organize orientation and training of new staff members
-Monitoring (Off-Time Plus) attendance system and provide Financial Department with attendance reports on the 25th of each month.

•Maintaining Office Records
- Lay down the procedure for maintaining day-to-day records of the company.
-Designs filing systems and ensures that these systems are up-to-date.
-Maintaining the office budget and records of all the expenses
-update personnel files and keep them secure.
-making sure that schedule and policies are carried out effectively.

•Secretarial and Clerical Duties
-Overseeing clerical and secretarial functions of the company.
-Ensures that no staff member is overloaded with work by delegating equal and appropriate responsibilities among the staff.
-Oversee that all the staff are working and performing the given tasks properly.
-Evaluate and manage the performance of each employee thereby playing a crucial role in their promotion.
-Answering phones, filing and typing of important documents on a daily basis.

•Accounting Duties
-Performing payroll duties.
-Managing petty cash
-Keep track of the hours for which each employee works
- Set pay for employees. write payroll checks and distribute funds for additional working hours to the employees on the payday.

•Recruitment and Training
-Overseeing the selection and recruitment procedure of new candidates.
-Train and acquaint the new employees with office policies, regulations and procedures.
-Organizing employee training programs and also making arrangements for such sessions to be conducted.

•Meetings and Presentations
-Participate in meetings with the senior management for reviewing performance of the company and the employees.
- Deliver reports and presentations regarding the working of the office and finances to the senior management.

*Academy of Management Science Feb, 2001- Feb, 2002
-Training Instructor for (English in Flight), & (Gastronomy) in Aviation courses Dep.

*Amman Private University & Al-Andalus college Oct, 1999 - Dec, 2002
-Training Instructor for (English in Flight), & (Gastronomy) in Aviation courses Dep.

*Al - Huda Aviation Science Center Mar, 1997 - Dec, 1998
-English teacher for general and specialized Aviation courses

•Dar Amman Cultural center Feb, 1997 - Feb, 1998
-Private school books teacher for different grades