Rudolf DSouza, Operations Team Leader

Rudolf DSouza

Operations Team Leader

independent food company

البلد
قطر - الوكرة
التعليم
الثانوية العامة أو ما يعادلها, University And Government Cooperation
الخبرات
6 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 11 أشهر

Operations Team Leader في independent food company
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ نوفمبر 2021
Restaurant supervisor في Prainha resort by the sea
  • الهند - Goa Velha
  • يناير 2022 إلى يونيو 2022

 Always greet and welcome guests promptly in a warm and friendly manner.
 Assist guest with table reservation.
 Assist guest while seating.
 Ensure guest are serviced within specified time.
 Able to answer any questions regarding menu and assist with menu selections.
 Record transaction / orders in Point of Sales systems at the time of order.
 Check with guests to ensure satisfaction with each food course and beverages.
 Take an active role in coaching and developing junior staf

Restaurant Supervisor في The Venus express
  • عمان - مسقط
  • سبتمبر 2019 إلى أكتوبر 2020

 Managing restaurant staff's work schedules.
 Checking in on dining customers to enquire about food quality and service.
 Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy
levels and revenues.
 Reviewing customer surveys to develop and implement ways to improve customer service.
 Resolved customer complaints, and anticipated potential problems by reviewing and monitoring
operational issues, business flow, and associate performance.

Restaurant Supervisor في The Fusion Kitchen
  • الهند - مومباي
  • نوفمبر 2017 إلى نوفمبر 2018

Taking staff training. Updating duty roster receiving raw products .briefing the staff.

senior waiter في THE OCEAN PEARL. UDUPI
  • الهند
  • نوفمبر 2016 إلى نوفمبر 2017
waiter في INDRANI AMRUTH PALACE
  • الهند
  • سبتمبر 2015 إلى سبتمبر 2016

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, University And Government Cooperation
  • في Government P.U College
  • سبتمبر 2019

الثانوية العامة أو ما يعادلها, Preschool Education
  • في St. Pius X High School
  • سبتمبر 2019

Marks

بكالوريوس, Hotel Management
  • في Institute Of Hotel & Tourism Science Graduated
  • يوليو 2015

in

بكالوريوس, Hotel Management
  • في Mangalore University
  • أبريل 2015

Word •Excel •Professional Qualifications and Affiliations

Specialties & Skills

Customer Facing
Customer Service Skills
Guest Relations
Hotel Management
Customer Service
LANGUAGES
MICROSOFT EXCEL
MICROSOFT WORD
problem solving
customer satisfaction
accounting
outbound
sellers agent
customer service
marketing
tourism
ticketing
communication and customer satisfaction
leadership development skills
operation
office management
execution skills
sales coordination
merchandising
project execution
purchasing
materials
office administration
office work
outlook

اللغات

الانجليزية
متمرّس
الهندية
متمرّس

التدريب و الشهادات

Hospitality Management (الشهادة)
تاريخ الدورة:
April 2015