Operations Team Leader
independent food company
مجموع سنوات الخبرة :6 years, 11 أشهر
Always greet and welcome guests promptly in a warm and friendly manner.
Assist guest with table reservation.
Assist guest while seating.
Ensure guest are serviced within specified time.
Able to answer any questions regarding menu and assist with menu selections.
Record transaction / orders in Point of Sales systems at the time of order.
Check with guests to ensure satisfaction with each food course and beverages.
Take an active role in coaching and developing junior staf
Managing restaurant staff's work schedules.
Checking in on dining customers to enquire about food quality and service.
Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy
levels and revenues.
Reviewing customer surveys to develop and implement ways to improve customer service.
Resolved customer complaints, and anticipated potential problems by reviewing and monitoring
operational issues, business flow, and associate performance.
Taking staff training. Updating duty roster receiving raw products .briefing the staff.
Marks
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