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Sabrine SANNAKY, Bilingual Business Development & Sales Specialist

Sabrine SANNAKY

Bilingual Business Development & Sales Specialist·Kohler Co.

United Arab Emirates

Bachelor's degree, Engineering Management

Work experience

Total years of experience: 4 years, 6 months

Bilingual Business Development & Sales Specialist

January 2025 - Present

Kohler Co.

Casablanca, Morocco

January 2025 - Present

Managed over 150 inbound B2B/B2C inquiries per month from European and South African markets in French & English.
Prepared and negotiated 50+ quotations monthly, contributing to a 15% increase in deal closure rates.
Maintained CRM accuracy in Salesforce (weekly) and SAP (daily), ensuring 100% pipeline visibility and reporting compliance.
Increased customer retention by 20% YoY through proactive multilingual support and structured follow ups.
Coordinated with logistics, finance, and operations teams to ensure on-time delivery of 95% of
international orders.
Exceeded monthly KPIs by 25% consistently during the first year through effective upselling and cross
selling.
Company industry:
Industrial Production
Job role:
Manufacturing

Project & Account Support Intern

September 2024 - December 2024

Attawfiq Microfinance

Casablanca, Morocco

September 2024 - December 2024

Contributed to the design and planning of a client-facing internal application aimed at centralizing and tracking microfinance projects.
Mapped user journeys and workflows to ensure the app addressed operational and stakeholder needs, focusing on clarity, usability, and efficiency.
Coordinated with cross-functional teams to define project requirements, timelines, and key deliverables.
Supported account and project tracking by helping structure data from 10 years of operations into
organized, accessible formats.
Company industry:
Banking

Bilingual Customer Service Representative

June 2022 - May 2024

Al Akhawayn University

Ifrane, Morocco

June 2022 - May 2024

Managed 150-170 weekly inbound and outbound B2C calls in French and English, assisting prospective students and families with admissions inquiries and decision-making.
Guided individuals through the full customer journey, from first contact to application completion,
ensuring a smooth and reassuring experience.
Closed admissions conversions by clearly explaining programs, addressing concerns, and encouraging applicants to complete required steps.
Company industry:
Higher Education
Job role:
Customer Service and Call Center

Data & Operations Intern

May 2023 - September 2023

Mohammed VI Library (M6L)

Ifrane, Morocco

May 2023 - September 2023

Designed and developed an interactive Power BI dashboard to digitally organize and monitor the librarys data, improving accessibility and operational oversight.
Cleaned, structured, and analyzed large datasets to ensure accuracy and reliability for reporting.
Supported the librarys digital transformation by improving data organization and workflow efficiency.
Collaborated with academic and administrative teams to translate data needs into clear, user-friendly visual reports.
Company industry:
Higher Education
Job role:
Information Technology

Peer Mentor

January 2022 - May 2023

Al Akhawayn University

Ifrane, Morocco

January 2022 - May 2023

Provided one-on-one guidance and support to 17 students, helping them navigate academic choices and university systems.
Built strong relationships through active listening, empathy, and personalized communication, driving
engagement and commitment.
Influenced decision-making and follow-through by setting clear goals and conducting regular follow-ups.
Improved mentee academic performance and retention by 25% through structured support and
accountability.
Company industry:
Higher Education
Job role:
Customer Service and Call Center

Resident Assistant

September 2021 - May 2022

Al Akhawayn University

Ifrane, Morocco

September 2021 - May 2022

Acted as the primary point ofcontact for 125 residents, addressing concerns, requests, and issues in a fast paced environment.
Built trust and rapport with residents through clear communication, active listening, and a solution
focused approach.
Handled conflict resolution and difficult conversations calmly and professionally, ensuring positive outcomes.
Organized and promoted community initiatives, increasing participation and engagement by 30%.
Company industry:
Higher Education
Job role:
Administration

Education

Al Akhawayn University

June 2024

June 2024

Bachelor's degree, Engineering Management

Morocco

GPA (point): 3.48 out of 4

GPA (point): 3.48 out of 4

Skills

Business Development Manager
Expert
Business Development Manager
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales
Expert
Sales
Expert
Business Development
Expert
Business Development
Expert
B2B Sales
Expert
B2B Sales
Expert
Marketing
Expert
Marketing
Expert
Science
Expert
Science
Expert
Data Entry
Expert
Data Entry
Expert
B2B, B2C & Inside Sales
Expert
B2B, B2C & Inside Sales
Expert
Prompt engineering
Intermediate
Prompt engineering
Intermediate
Reporting & Forecasting
Expert
Reporting & Forecasting
Expert
Management
Expert
Management
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Sales and Communication Skills
Expert
Sales and Communication Skills
Expert
Lead Qualification
Expert
Lead Qualification
Expert
Closing Support
Expert
Closing Support
Expert
Inbound management negotiation
Expert
Inbound management negotiation
Expert
Project Management
Expert
Project Management
Expert
Accounting
Expert
Accounting
Expert
Upselling & Cross-Selling
Expert
Upselling & Cross-Selling
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Sales Presentations
Expert
Sales Presentations
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
KPI-driven performance
Expert
KPI-driven performance
Expert
CRM Pipeline Management
Expert
CRM Pipeline Management
Expert
Team Management
Expert
Team Management
Expert
Leadership
Expert
Leadership
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Preparation
Expert
Preparation
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Secretarial
Expert
Secretarial
Expert
Real Estate
Beginner
Real Estate
Beginner
Sales Management
Expert
Sales Management
Expert
Key Account Management
Expert
Key Account Management
Expert
Teamwork
Expert
Teamwork
Expert

Languages

Arabic
Native Speaker
French
Expert
English
Expert
Spanish
Beginner