Butler
St Regis
Total years of experience :10 years, 3 Months
Personal Butler to many HOS
Conducting myself in a hands-on and professional manner at all times.
Update the hotel software with guest preference, likes and dislikes on to the guest profile section.
Follows all the guest needs until they are completed to the
total guest satisfaction
To manage day-to-day operations
Ensure timely documentation is followed by consultants/doctors, RMOs/Clinical Coordinators, Counsellors, Nurses, Pharmacists, embryologists.
Conducting myself in a hands-on and professional manner at all times.
Maintain a database of total no of cases referred, direct walk ins, patient referral, successful ones, failure rate, reasons for failure and regularly update it to the Medical Director, NIF. Monthly Revenue reports and Management
Maintain an efficient patient feedback and response system to ensure patient issues being resolved in timely manner.
Creating a rewarding experience for each guest.
•Inspecting the room as per the standards
•Knowing their preferences.
•Checking the rooms with the specified amenities if the guest is a Starwood member.
•Taking Check-In and Check-out of VIP guests.
•Acknowledging them and making them feel the privileged guest.
•Handling Guest & Guest issues
•Up-Selling the Room Nights
Bachelor in Hospitality Science