Learning and Support Coordinator
Morgan International
Total years of experience :5 years, 0 Months
February 2011 - Present
- Working with Morgan International as a Learning and Support Coordinator (Full time)
Responsibilities: • Responsible for achieving assigned indoor sales targets.
• Serving as information point for the programs offered.
• Assisting the Business Manager in corporate offers.
• Doing products' presentation when required.
• Registering candidates, and assisting them in filling applications and in applying procedures and following up on their applications in case of problems.
• Managed the petty cash and accounting
• Keeping track of educational materials inventory.
• Providing administrative support for the Office, including managing the schedule/calendar, screening and handling telephone communications, and dealing with administrative problems and inquiries as appropriate.
• Ensuring each student received outstanding service by providing a friendly environment, maintaining outstanding standards, solid technical knowledge and all other components of student service.
• Setting class schedules; updating, rescheduling, additions, and/or modifications of classes in coordination with the Operations Department.
• Under the supervision of the Business Manager, recruiting and training instructors, following up with instructors, assigning instructors to classes, and calculating instructors' fees.
• Establishing and maintaining files and records for students.
• Serving as liaison between office, tutors, and/or regional office in all aspects of the delivery of curriculum and related materials.
• Preparing memos and letters (Welcoming letters) to be distributed inside the class to students.
• Ensuring proper display of marketing materials in the office (Banners, Brochures)
• Coordinating and preparing for seminars and conferences
• Providing inputs to the marketing plan with respect to the assigned product to ensure leads' generation and market share growth.
• Issuing invoices and receipts, and collecting payment from students.
• Ensuring proper, timely and accurate funds received.
• Acting as substitute for other Program Specialists when required.
January 2010 - June 2010
- Worked at Nexus Insurance Brokers as a Sales Admin Assistant (full time)
Responsibilities: • Tele-calling and booking appointments for consultants.
• Managing consultant diaries
• Receiving and reverting to emails received from clients.
• Handling forms completion from new business.
• Keeping record of client data.
• Managing issues related to client policies with the concerned bank.
• Preparing presentations for the management conference.
• Depositing cheques at the concerned bank, when required.
• In communication with the client regarding their policy (due payments, etc.)
• Preparing price quotes for prospective clients.
January 2009 - November 2009
- Worked with E.S.M.A.A. Trading LLC (FMCG) as a Personal Assistant (part-time)
Responsibilities: • Typing, editing and sending emails to clients.
• Acquiring basic knowledge of the markets at hand. E.g.: market visits, Gulfood.
• Preparing and sending inquiries/quotations to clients
• Fixing appointments and meetings with clients for conference.
• Reminders and other administrative duties at the workstation.
• Attending and transferring calls.
OTHER EXPERIENCES
- Received 3rd position for self-innovative annual business project on a team basis. (SMART PARK)
- Participated as a speaker on behalf of the University at Inter-Universities Debate Competitions
- Part of the University Avocation Club And Student Council
- Managed a team and coordinated events for the University (E.g.: Halloween's Day; Valentine's Day Etc.)
- Experience in the on-field research with relation to operations and project management from the true business environment - this includes interviews and research methods conducted for university projects.
- Group-counseling provided by self for students in the fields of Accountancy and Economics.
TECHNICAL QUALIFICATIONS
* Good knowledge at using the CRM
* Relatively good typing speed.
* Considerate etiquette and mannerism towards people.
* Languages Known: English, Hindi, Marathi.
* Basic use of MS Office (2003/2007) and the Internet.
Pursuing an MBA, would commence the part time on campus study in October 2014.
* Graduated with a Degree in Bachelor of Business Administration (BBA) 2009, (Major: Accountancy) with the Heriot Watt University (UK)
* Passed Grade 12 with distinction in the All India Senior School Certificate Examination (AISSCE 2005-2006), CBSE Delhi, from The Indian High School, Dubai. Subjects: Accountancy, Economics, Business Studies and Marketing.